Dental Public Health Office Assistant

eBusiness Solutions Inc.; Franklin (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Division of Community Health Services is seeking a Dental Public Health Office Assistant to support clerical and front-office operations in health department dental clinics in Franklin, Tennessee. This on-site role ensures smooth patient flow and accurate records.

Responsibilities include scheduling, registration, data entry, referrals, and cash handling, with a requirement of a high school diploma and two years of customer service/clerical experience.

Qualifications

• At least two years of full-time customer service or clerical experience.
• Successful Tennessee Bureau of Investigation background check.
• High school diploma or equivalent; college coursework may substitute for experience.

Responsibilities

• Schedule and manage patient appointments, including check-in/out, reminders, and follow-up.
• Register patients with demographic information and review eligibility for federal/state programs.
• Enter and retrieve information using health department management systems and other required software platforms.
• Coordinate referrals, prior authorizations, insurance documentation, and medical information release approvals.
• Compile forms, scan and index records into the electronic dental record, and support clinic flow.
• Process and balance the cash drawer while following fiscal responsibility procedures.
• Inform clients of program rights and responsibilities and maintain a positive, cooperative work environment.
• Travel to regional sites as needed within the service area.

Skills

Customer service

Clerical work

Office administration

Education

High school diploma or equivalent

College coursework substitute for experience

Tools

Health department management systems

Required software platforms

Job description

The Division of Community Health Services is seeking a Dental Public Health Office Assistant to support clerical and front-office operations in health department dental clinics. This role helps ensure smooth patient flow, accurate records, strong customer service, and effective coordination of dental services across assigned locations.

Dental Public Health Office Assistant

On-Site

Location: 1324 West Main St, Franklin, Tennessee 37064

Key Responsibilities

• Schedule and manage patient appointments, including check‑in, check‑out, reminders, follow‑up calls, and visit requirement communication.
• Register patients by collecting and updating demographic information and reviewing documentation for eligibility in federal and state programs.
• Enter and retrieve information using health department management systems and other required software platforms.
• Coordinate referrals, prior authorizations, insurance documentation, and medical information release approvals as required.
• Compile forms, scan and index records into the electronic dental record, and support efficient clinic flow.
• Process and balance the cash drawer while following fiscal responsibility procedures.
• Inform clients of program rights and responsibilities and maintain a positive, cooperative work environment.
• High school diploma or equivalent.
• Two years of full-time customer service, clerical, or office work experience.
• Successful Tennessee Bureau of Investigation background check.
• Accredited college or university coursework may substitute for experience on a year‑for‑year basis, up to two years.

Preferred Qualifications

Active Tennessee Registered Dental Assistant license preferred, along with dental front‑office experience, knowledge of dental terminology, accurate scheduling, and insurance coding. Ability to assist chairside during emergencies or staffing shortages is a plus.

• Primary location: Cannon County Health Department, with some travel to Warren County Health Department.
• Full‑time schedule: Monday to Friday, 8:00 AM to 4:30 PM.
• Applicants should be customer-focused, self‑motivated, team‑oriented, and willing to travel as needed within the region.