Office Assistant

Merry Maids of North Houston; Conroe (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Free uniforms

Paid time off

Job summary

Merry Maids of North Houston is seeking a facilities administration support role to handle data entry, system updates, and payroll submissions. You will confirm customer appointments, manage schedules, and assist with onboarding and training.

The position involves customer-facing tasks and some light cleaning duties as needed. Ideal candidates have a high school diploma or GED with customer service experience, strong communication skills, and proficiency with MS Office.

Qualifications

• High school diploma/GED plus 2 years of customer service.
• Ability to drive to customer homes as needed.
• Proficient in verbal and written communication.
• Able to operate in a fast-paced environment.
• Experience with Microsoft Office applications.

Responsibilities

• Complete daily close-out in system: time at customers home, mileage, payroll submission, and invoices.
• Create and update schedules with new customer information and daily appointments/routes.
• Schedule sales bids and generate ancillary revenue from services like appliance cleaning and laundry.
• Assist with new hire paperwork, orientation, and training.
• Assist HR compliance: associate files, I-9s, postings, payroll, and safety training.
• Answer phones and direct calls.
• Confirm customer appointments.
• Prepare laundry for the following day.
• Occasionally assist as team member or solo cleaner.

Skills

Time management

Verbal communication

Written communication

Reliability

Customer service

Education

GED + 2 years customer service

Tools

MS Office

Job description

Benefits:

• Competitive salary
• Dental insurance
• Free uniforms
• Paid time off

Position Overview:

Provides general facilities administration support which may include data entry, system updates, and weekly payroll submission. Confirms customer appointments. Creates and updates schedules with new customer information and provide team members with daily appointments/routes. May assistant with new hire paperwork, orientation, and training.

Responsibilities:

1. Completes daily close out process in the system inputting data for time spent at customers home, mileage, update customer information, weekly submission of payroll, inputs sales leads into the computer, and updating accounts payable system with current invoices.
2. Creates and updates schedules with new customer information and provide team members with daily appointments/routes.
3. Schedules sales bids and generates ancillary revenue through additional services such as, refrigerator, ovens, and window cleanings and laundry washing.
4. Assists with new hire paperwork, orientation, and training.
5. Assists HR compliance of the branch to include, associate files, I-9s, bulletin board postings, payroll, and annual safety training.
6. Answers phones and directs calls to appropriate party.
7. Confirms customer appointments.
8. Prepares laundry for the following day.
9. May occasionally function as a team member or solo cleaner as needed.

Education and Experience Requirements:

• High school diploma/general education degree (GED) plus 2 years of customer service required

Knowledge, Skills and Abilities:

• Personal time management and organizational skills
• Verbal and written communication skills
• Dependable and adaptable to operate within a fast-paced work environment
• Ability to drive to customer homes as needed
• Ability to differentiate between variously colored cleaning products by identifying the color or product name
• Ability to define specific uses of cleaning products
• Ability to read and understand cleaning instructions indicated on customized service reports
• Microsoft© Office applications (Word, Outlook, PowerPoint, Excel)

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Disclaimer: As the owner and personnel manager of your franchised business, you have both the right and responsibility to select and control your employees, establish your employment policies and practices (including pay practices), develop your employee relations, and comply with all federal, state, and local employment laws. The information contained in these documents is provided merely for informational purposes, the use of this sample by you is not required under your franchise agreement, and this sample is intended to serve only as an aid to you in deciding how to operate your business. You are not required to use any of the information contained in this sample, but we invite and encourage you to review the information provided and incorporate into your own personnel practices any material you feel is appropriate for your operation. You are free to modify the material, of course, to reflect your individual business. Remember that employment laws and practices change over time and vary significantly from state to state, so you should consult an employment law attorney in your state to determine the appropriateness of practices, policies, and forms for your business. There is no guarantee that following the recommendation will result in business success or that your results will be the same as other franchisee or company stores. Success is determined by many factors including market conditions which may vary widely as well as individual talents and effort.