Office Assistant

Merry Maids; Conroe (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Free uniforms

Paid time off

Job summary

Merry Maids is seeking a Facilities Administrator in Conroe, TX to perform general admin duties, data entry, and weekly payroll submission. You will confirm customer appointments, update schedules, and assist with new hire paperwork and training.

This role requires strong time management, communication skills, and the ability to drive to customer homes as needed. Proficiency with MS Office is expected in a fast-paced environment.

Qualifications

• Need strong organizational and communication skills.
• Ability to manage schedules and data entry in systems.
• Comfort with payroll submission and basic HR tasks.

Responsibilities

• Close out daily data in system including time and mileage.
• Update schedules with new customer information and routes.
• Schedule sales bids and upsell additional cleaning services.
• Assist with new hire paperwork, orientation and training.
• Support HR compliance tasks and payroll processes.
• Answer phones and direct calls appropriately.
• Confirm customer appointments.
• Prepare laundry for next day.

Skills

Time management

Verbal & written communication

Dependable & adaptable

Driving to customer homes

Reading cleaning instructions

Microsoft Office

Education

High school diploma or GED

2 years customer service experience

Tools

Microsoft Office Suite

Job description

Benefits:

• Competitive salary
• Dental insurance
• Free uniforms
• Paid time off

Position Overview:

Provides general facilities administration support which may include data entry, system updates, and weekly payroll submission. Confirms customer appointments. Creates and updates schedules with new customer information and provide team members with daily appointments/routes. May assist with new hire paperwork, orientation, and training.

Responsibilities:

1. Completes daily close out process in the system inputting data for time spent at customers home, mileage, update customer information, weekly submission of payroll, inputs sales leads into the computer, and updating accounts payable system with current invoices.
2. Creates and updates schedules with new customer information and provide team members with daily appointments/routes.
3. Schedules sales bids and generates ancillary revenue through additional services such as, refrigerator, ovens, and window cleanings and laundry washing.
4. Assists with new hire paperwork, orientation, and training.
5. Assists HR compliance of the branch to include, associate files, I-9s, bulletin board postings, payroll, and annual safety training.
6. Answers phones and directs calls to appropriate party.
7. Confirms customer appointments.
8. Prepares laundry for the following day.
9. May occasionally function as a team member or solo cleaner as needed.

Education and Experience Requirements

• High school diploma/general education degree (GED) plus 2 years of customer service required

Knowledge, Skills and Abilities

• Personal time management and organizational skills
• Verbal and written communication skills
• Dependable and adaptable to operate within a fast-paced work environment
• Ability to drive to customer homes as needed
• Ability to differentiate between variously colored cleaning products by identifying the color or product name
• Ability to define specific uses of cleaning products
• Ability to read and understand cleaning instructions indicated on customized service reports
• Microsoft© Office applications (Word, Outlook, PowerPoint, Excel)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Disclaimer: As the owner and personnel manager of your franchised business, you have both the right and responsibility to select and control your employees, establish your employment policies and practices (including pay practices), develop your employee relations, and comply with all federal, state, and local employment laws. The information contained in these documents is provided merely for informational purposes, the use of this sample by you is not required under your franchise agreement, and this sample is intended to serve only as an aid to you in deciding how to operate your business. You are not required to use any of the information contained in this sample, but we invite and encourage you to review the information provided and incorporate into your own personnel practices any material you feel is appropriate for your operation. You are free to modify the material, of course, to reflect your individual business. Remember that employment laws and practices change over time and vary significantly from state to state, so you should consult an employment law attorney in your state to determine the appropriateness of practices, policies, and forms for your business. There is no guarantee that following the recommendation will result in business success or that your results will be the same as other franchisees or company stores. Success is determined by many factors including market conditions which may vary widely as well as individual talents and effort.