Office Administrator - Customer Service & Scheduling

Southern Home Services; Winter Park (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental & vision benefits

Health savings account

Flexible spending account

Employee discounts

Life insurance

Job summary

Southern Home Services is seeking an Office Administrator to join a growing residential HVAC, Plumbing and Electrical company. You will handle customer inquiries, act as a liaison between customers and teams, schedule services, and manage records while processing invoices.

The role emphasizes strong communication, organizational skills, and a patient, helpful attitude in a fast-paced office environment.

Qualifications

• Minimum of 1-year administrative or customer service experience in an office setting.
• Ability to easily cultivate strong rapport with customers and co-workers.
• Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion.
• Work well independently & with integrity in a structured yet relaxed environment.
• Enjoy patiently, empathetically helping others.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming customer requests and inquiries in a professional & friendly manner
• Act as a liaison between customers, technicians, salespersons & management
• Schedule service and routine maintenance appointments
• Maintain & update customer records based on interactions
• Process invoice payments
• Provide information about products and services
• Troubleshoot and resolve customer issues and concerns
• Develop & maintain a knowledge base of the evolving products & services that benefit our customers
• Participate in in-house training on products & services needed by our customers & office software required to fulfill this position
• Additional duties as assigned.

Skills

Customer service

Administrative support

Effective communication

Tools

Microsoft Office

CRM software

Job description

Southern Home Services is seeking an Office Administrator to join a growing residential HVAC, Plumbing and Electrical company. You will handle customer inquiries, act as a liaison between customers and teams, schedule services, and manage records while processing invoices.

The role emphasizes strong communication, organizational skills, and a patient, helpful attitude in a fast-paced office environment.