Customer-Facing Office Administrator | Flexible Schedule

Plumbing, LLC; Winter Park (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

Southern Home Services–Pro-Tech Air Conditioning & Plumbing Service, a Southern Home Services company, seeks an Office Administrator to join a thriving team and support daily operations in a busy office.

You will handle customer inquiries, schedule service, maintain client records, process payments, and help troubleshoot issues while collaborating with technicians, sales staff and management.

Qualifications

• Minimum of 1-year administrative or customer service experience in an office setting is required.
• Ability to easily cultivate strong rapport with customers and co-workers.
• Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion.
• Work well independently & with integrity in a structured yet relaxed environment.
• Enjoy patiently, empathetically helping others.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming customer requests and inquiries in a professional & friendly manner.
• Act as a liaison between customers, technicians, salespersons & management.
• Schedule service and routine maintenance appointments.
• Maintain & update customer records based on interactions.
• Process invoice payments.
• Provide information about products and services.
• Troubleshoot and resolve customer issues and concerns.
• Develop & maintain a knowledge base of the evolving products & services that benefit our customers.
• Participate in in-house training on products & services needed by our customers & office software required to fulfill this position.
• Additional duties as assigned.

Job description

Southern Home Services–Pro-Tech Air Conditioning & Plumbing Service, a Southern Home Services company, seeks an Office Administrator to join a thriving team and support daily operations in a busy office.

You will handle customer inquiries, schedule service, maintain client records, process payments, and help troubleshoot issues while collaborating with technicians, sales staff and management.