Dispatcher – Flexible Hours, Weekly Pay & Growth

Southern Home Services; Clearwater (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Weekly paychecks

Paid Time Off

Medical, Dental and Vision Benefits

Health savings account

Flexible spending account

Employee discounts

Company paid short term life insurance

Life insurance

Job summary

Southern Home Services is seeking a dynamic Dispatcher to join our residential HVAC, plumbing and electrical team. You will be the main liaison between customers, technicians and management to ensure timely service delivery.

You will schedule appointments, update records, process payments and provide product information while upholding exceptional customer service in a fast-paced, friendly office environment.

Qualifications

• 1 year administrative or customer service experience in an office setting.
• Knowledge of Microsoft Office is required.
• ServiceTitan experience is a plus.

Responsibilities

• Answer incoming customer requests in a professional, friendly manner.
• Act as liaison between customers, technicians, salespersons and management.
• Schedule service and routine maintenance appointments.
• Maintain and update customer records based on interactions.
• Process invoice payments.
• Provide information about products and services.
• Troubleshoot and resolve customer issues and concerns.
• Develop and maintain a knowledge base of evolving products and services.
• Participate in in-house training on products and office software.
• Additional duties as assigned.

Skills

Customer service

Communication skills

Time management

Independent work

Empathy

Tools

Microsoft Office

Service Titan

Job description

Southern Home Services is seeking a dynamic Dispatcher to join our residential HVAC, plumbing and electrical team. You will be the main liaison between customers, technicians and management to ensure timely service delivery.

You will schedule appointments, update records, process payments and provide product information while upholding exceptional customer service in a fast-paced, friendly office environment.