Office Manager

Dial Duron Service Co.; Rockledge (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly Paychecks

Medical, Dental and Vision Benefits

Paid Time Off and Holidays

Health savings account

Flexible spending account

Employee discounts

Company paid short term life insurance

Life insurance

Job summary

Dial Duron Service Co., a Southern Home Services company, is seeking an Office Manager to lead administrative functions in a busy residential HVAC, plumbing and electrical service organization. You will supervise Customer Service Specialists, oversee accounts receivable staff, and ensure accurate invoicing and timely payroll processing.

The role requires strong supervisory experience, excellent communication, and the ability to build rapport with customers and coworkers.

Qualifications

• Minimum one year of supervisory or management experience in an office setting.
• Ability to cultivate strong rapport with customers and co-workers.
• Excellent written and verbal communication skills.
• Strong organization and time-management abilities.
• Ability to work independently with integrity in a structured environment.

Responsibilities

• Train and monitor Customer Service Specialists to meet booking rates and call activity.
• Lead accounts receivable team; set goals and review performance.
• Oversee invoicing accuracy and timeliness per company practices.
• Resolve systemic invoicing challenges and collaborate on disputes.
• Manage collections for overdue accounts and coordinate with branches.

Skills

Supervisory experience

Customer rapport

Time management

Independent work

Communication skills

Job description

Description

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to Be Part of Something BIGGER!

Dial Duron Service Co, a Southern Home Services Company, is looking for a dynamic Office Manager to join a thriving business that believes in work life balance and cares about YOU!

In this role, you will be responsible for:

• Trains and monitors Customer Service Specialists, their performance and activities to meet/exceed booking rates and inbound/outbound phone call activity (ACD) service levels.
• Team Leadership: Supervise, train and mentor the accounts receivable specialist team.
• Assign tasks, set performance goals, and conduct regular review of work product.
• Invoice Processing: Monitor invoicing performance of the AR team, ensuring accurate and timely invoicing according to company best practices.
• Assist team members with resolving systemic challenges or complicated invoicing matters
• Collections management: Monitor overdue accounts and implement collections strategies.
• Collaborate with branch management, sales staff, and back-office personnel to resolve disputes.
• Account Reconciliation:
• Collaborate with staff accountants and Controller to ensure AR subledgers are reconciled to general ledger.
• Investigate and resolve issues related to payment application, adjustments, and errors.
• Process improvement and relationship management:
• Identify opportunities to streamline the AR processes and collaborate with cross functional teams
• Perform weekly payroll and assure all state/local/and company policies are followed
• Make timely deposits and assure AR aging report is up to date and addressed as needed
• Additional duties as assigned.

Required Qualifications:

• Minimum of 1-year of supervisory or management experience in an office setting is required
• Ability to easily cultivate strong rapport with customers and co-workers
• Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
• Work well independently & with integrity in a structured yet relaxed environment
• Enjoy patiently, empathetically helping others
• Excellent written and verbal communication skills

The physical requirements of this job include:

• Perform work while sitting and/or standing at an individual workstation or office
• Communicate verbally via phone or other communication device.
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms.
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
• Work is usually performed in an indoor office environment.

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings accounting
• Flexible spending account
• Employee discounts
• Company paid short term life insurance
• Life insurance

This is an Exempt position.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.