Office Administrator

Merry Maids; Perth Amboy (NJ); Presencial; USD 38.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

401(k)

Competitive salary

Descripción de la vacante

Merry Maids Perth Amboy is seeking an Office Administrator to support day-to-day operations, manage client relationships, and assist field teams while delivering outstanding service.

In this role you will handle inbound calls, process scheduling, billing data, and help drive sales growth. English fluency required; Spanish helpful. Join a trusted brand with a stable weekday schedule and growth opportunities.

Competitive benefits include 401(k) and PTO.

Formación

• 1–2 years in an office admin or customer service role.
• Fluent English; bilingual (English/Spanish) is a strong plus.
• Proficient in MS Office, email, scheduling databases.
• Ability to manage priorities in a fast-paced environment.
• Sales experience or aptitude preferred.

Responsabilidades

• Client Experience & Service: Manage inbound calls and emails, answer inquiries, resolve customer concerns promptly, and foster long-term client relationships.
• Sales & Account Management: Provide estimates over the phone, follow up on prospect inquiries, and convert inquiries into recurring clients.
• Daily Operations: Handle scheduling, manage customer accounts and billing data, and help coordinate daily routes for cleaning technicians.
• Team Leadership & Quality Control: Assist with team management, and conduct occasional field quality audits to maintain company standards.
• Administrative Support: Maintain accurate office records, manage inventory supplies, and support general small-business tasks.

Conocimientos

Office Admin

Customer Service

Bilingual EN/ES

Communication

Sales Aptitude

Leadership

Tech Proficiency

Herramientas

Microsoft Office

Scheduling Software

CRM

Descripción del empleo

Benefits:

• Paid time off
• 401(k)
• Competitive salary

About Merry Maids

For over 40 years, Merry Maids has been the premier residential cleaning service across North America. Our success is built on trust, exceptional quality, and an outstanding local team. As our Perth Amboy branch continues to grow, we are looking for a motivated, energetic Office Administrator to help manage day-to-day operations and deliver exceptional service to our valued clients.

Key Responsibilities

As our Office Administrator, you will be the heart of our daily business operations, coordinating client relationships, supporting our field teams, and driving sales growth.

• Client Experience & Service: Manage inbound calls and emails, answer inquiries, resolve customer concerns promptly, and foster long-term client relationships.
• Sales & Account Management: Provide estimates over the phone, follow up on prospect inquiries, and convert inquiries into recurring clients.
• Daily Operations: Handle scheduling, manage customer accounts and billing data, and help coordinate daily routes for cleaning technicians.
• Team Leadership & Quality Control: Assist with team management, and conduct occasional field quality audits to maintain company standards.
• Administrative Support: Maintain accurate office records, manage inventory supplies, and support general small-business tasks.

Qualifications

• Experience: Minimum 1–2 years in an office administrative, customer service, or office management role.
• Communication Skills: Excellent verbal and written communication skills in English; Bilingual (English/Spanish) is a strong plus.
• Tech-Savvy: Proficient in basic computer software (e.g., Microsoft Office, email, scheduling database management).
• Leadership & Drive: Proven leadership skills with an ability to manage priorities, problem-solve on the fly, and keep a fast-paced environment organized.
• Sales Aptitude: Phone sales or customer retention experience is strongly preferred.
• Professional Demeanor: Positive attitude, reliable, detail-oriented, and focused on teamwork.

Why Join Merry Maids?

• Stable Schedule: Enjoy predictable weekday daytime hours—no late nights or major weekend obligations.
• Growth Opportunity: Be a core player in taking our local branch to the next level.
• Supportive Environment: Work with an established, trusted brand backed by decades of proven success.