Office Manager

Merry Maids; Reno (NV); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid time off

401(k)

Flexible schedule

Training & development

Job summary

A professional cleaning service in Reno is seeking a Branch Manager to direct overall activities focused on exceptional customer service. This role requires managing a branch with significant revenue, leading teams, and implementing sales strategies. Candidates should have 3-5 years of management experience, fluency in English and Spanish, and a proven track record in sales management. The position offers a flexible schedule with competitive pay and opportunities for career advancement.

Qualifications

• 3-5 years of business management experience preferred.
• Fluent in English and Spanish.
• Strong experience in sales management and P&L management.
• Proven track record of surpassing sales goals.
• Job requires travel for training.

Responsibilities

• Build and lead teams to deliver superior customer service.
• Recruit and hire branch sales and service staff.
• Ensure safe work performance from all personnel.
• Develop and implement branch sales/marketing strategies.
• Oversee clerical services and phone service standards.

Skills

Leadership

Customer service

Bilingual (English and Spanish)

Sales management

P&L management

Education

3-5 years of business management experience

Job description

Benefits:

• Paid time off
• 401(k)
• Flexible schedule
• Training & development

Position Overview

Direct the overall activities of the branch to continually serve the customers within our target market in an extraordinary manner so that our brand name and reputation will flourish. Works in a Branch with up to $1 Million in Revenue. Work hours are Monday through Friday 8-5.

Responsibilities

• Build and lead teams, and deliver superior customer service.
• Recruit, interview, and hire the branch sales, service, and office staff.
• Ensure that all branch personnel perform their job duties in a safe manner and that they take all reasonable precautions to avoid work related accidents.
• Hold regular and frequent safety discussions and meetings to continually reinforce the safety message.
• Directs the development and implementation of all sales/marketing strategies utilized by the branch.
• Oversees branch office functions including phone service standards, clerical services, and collections.
• Prepares annual budget and monthly projections.
• Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.

Education and Experience Requirements

• 3-5 years of business management experience preferred
• Fluent in English and Spanish
• P & L and asset management and experience in sales management strongly preferred
• Experience setting and surpassing aggressive sales, service, and profit goals
• Job requires travel as necessary for training purposes

Knowledge, Skills and Abilities

• Possess and applies knowledge of management skills in the completion of ongoing tasks and project.
• Demonstrates knowledge of organizations business practices, issues faced, and problem resolution

Compensation: $18.00 - $20.00 per hour

Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids™ life!

As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team — a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training, excellent work/life balance and real opportunities for advancement.You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals–including becoming a team captain, trainer, quality assurance supervisor or manager.

We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families.

Ready to create brighter days for you and our customers?

Apply today!

This franchise is independently owned and operated by a Merry Maids® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.