Office Assistant

Merry Maids Limited Partnership; Newport News (VA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Formation rémunérée

Équilibre travail/vie sain

Opportunités d'avancement

Job summary

Merry Maids recherche un membre d'équipe passionné par le service à la clientèle pour un poste à temps plein. Les responsabilités incluent la gestion des appels des clients, l'intégration des nouveaux employés et le suivi des préoccupations des clients. Rejoignez une équipe dynamique et vivez la vie Merry Maids avec des opportunités d'avancement et un équilibre travail/vie sain.

Qualifications

• Être passionné par le service à la clientèle et avoir une attitude positive.
• Capacité à gérer plusieurs tâches efficacement.
• Compétences en communication et en résolution de problèmes.

Responsibilities

• Gérer les demandes des clients et les ventes par téléphone.
• Assurer l'intégration des nouveaux employés.
• Gérer les conflits de planification des clients.

Skills

Service à la clientèle

Compétences en communication

Multitâche

Résolution de problèmes

Motivation personnelle

Énergie

Compétences téléphoniques

Job description

Merry Maids on the Peninsula is looking for the right individual to join our team. Our business is about people and giving them the gift of time. We are seeking someone who believes in our company and is passionate about customer service. We foster a 'YES' attitude in our office and always strive to improve while maintaining a growth-minded mentality. The ideal candidate would be self-motivated, energetic, possess excellent phone skills, be able to multitask, and problem-solve effectively. We believe every role contributes to our success, and we want someone eager to grow with us.

Primary Responsibilities:

1. Handle potential customer inquiries and sales over the phone, persuading callers to allow an in-home estimate or to schedule ongoing home cleaning.
2. Manage new employee onboarding.
3. Track team learning via our field app.
4. Assist in operating the Merry Maids 360 computer system, handling employee and customer files.
5. Address customer concerns professionally, emphasizing follow-up and problem resolution.
6. Maintain customer files and welcome packets.
7. Manage customer scheduling conflicts and rescheduling.
8. Maintain a customer service-driven mentality.
9. Learn the Merry Maids cleaning process (Cleaning 101).
10. Close out work orders from the previous day.

Secondary Responsibilities:

1. Keep the office clean and welcoming at all times.
2. Contribute positively to the work environment and team effort.
3. Perform all office functions and other duties as assigned.
4. Assist with daily laundry and ensure teams have equipment and cleaning cloths for the next day.
5. Drop off equipment to teams in the field as needed.
6. Interested candidates should email their resume for review. This is a full-time position, Monday-Friday, from 7:15 am to 4:30 pm. It is a salaried role with room for growth and benefits.

Compensation:

$28,000 - $33,000 annually.

If you're looking for a fun place to work with a flexible schedule and competitive pay, join us and live the Merry Maids life!

As a team member, you'll be part of an award-winning, close-knit team dedicated to providing top cleaning solutions and customer service. We offer paid training, a healthy work/life balance, and opportunities for advancement, including roles such as team captain, trainer, quality assurance supervisor, or manager.

We take pride in enhancing our clients' lives by giving them more time for family and activities. As trusted in-home professionals, we build strong relationships with our clients and are often considered part of their extended families.

Ready to create brighter days for yourself and our customers?

Apply today!

This franchise is independently owned and operated. Your application will go directly to the franchisee, who will handle all hiring decisions. For inquiries, contact the franchisee directly; HR inquiries should not be directed to The ServiceMaster Company, LLC.