Office/Administration - Customer Service Support Lv1

TALENT Software Services; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

TALENT Software Services is seeking a Customer Service Support 1 - Customer Enabling in Wichita, KS. The role focuses on assisting in the order management lifecycle—from intake and confirmation to processing and fulfillment—to promote a smooth customer experience.

You will help identify obstacles, update stakeholders, generate order documents, and handle routine and some moderately complex clerical or customer support tasks under supervision. This is a full-time onsite position.

Responsibilities

• Support routine order intake, confirmation, processing, and fulfillment to promote a streamlined customer experience.
• Identify potential obstacles in the order management process and coordinate corrective actions with other functions and customer-facing representatives.
• Update internal stakeholders on order status and issues.
• Assist in generating order-related documents per established processes.
• Resolve simple administrative or clerical issues following defined procedures.
• Confirm credit, contract, pricing, stock allocation, and transportation availability for simple orders.
• Follow standard procedures for order status, invoices, contracts, and information sharing with customer-facing teams.
• Handle moderately complex clerical, administrative, or customer support issues under supervision and escalate complex cases.
• Perform other duties as assigned

Education

High school diploma, secondary education level or equivalent

Two years of related work experience

Job description

2 people Monday- Friday approximately 7-4 each day (total of 8 hours) Can be 6-3 or 8-5 as well

• The Customer Service Support 1 - Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
• Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
• Assist in updating internal stakeholders on order status and any issues.
• Support the generation of order related documents as outlined in established processes.
• Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
• Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
• Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Minimum Qualifications

• High school diploma, secondary education level or equivalent
• Two years of related work experience.