Customer Service Support

Lancesoft; Wichita (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

Lancesoft in Wichita, KS is seeking a Customer Service Support 1 to assist in order intake, confirmation, processing and fulfillment. The role will help streamline internal processes to promote a seamless customer experience and support order status updates and documentation.

You will coordinate with internal teams and handle simple issues following established procedures. The position involves clerical and customer service tasks, with opportunities to assist in resolving routine obstacles and

Qualifications

• High school diploma, secondary education level or equivalent.
• Two years of related work experience.

Responsibilities

• Assist in identifying obstacles in the order management process and coordinate corrective actions.
• Update internal stakeholders on order status and issues.
• Support generation of order-related documents per established processes.
• Help resolve simple clerical or administrative issues following defined procedures for order confirmation, processing and fulfillment.
• Assist with confirming credit, contracts, pricing, stock allocation and transportation availability for orders.
• Follow standard procedures for order status, invoices and contract balances and share information with customer service teams.
• Handle moderately complex clerical or customer support issues under supervision, escalating more complex cases.
• Perform other duties as assigned.

Education

High school diploma, secondary education level or equivalent

Job description

Title: Customer Service Support Location: Wichita, KS 67202 Duration: 10/26/2026 - 3/5/2027 Friday-Sunday 10-8 and Monday 7-5. Four 10 hour shifts

Job Description Summary The Customer Service Support 1 Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

• Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
• Assist in updating internal stakeholders on order status and any issues.
• Support the generation of order related documents as outlined in established processes.
• Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
• Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
• Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

• *High school diploma, secondary education level or equivalent *Two years of related work experience.
• **Preferred Qualifications*