Office/Administration - Customer Service Support Lv2

TALENT Software Services; North Olmsted (OH); On-site; USD 23,419 - 24,796; Full time

Job summary

A leading staffing agency is seeking a Customer Service Support Level 2 to assist with order management and provide exceptional service. Candidates should possess strong communication skills and a high school diploma. You'll handle customer inquiries, process orders, and collaborate with internal teams to enhance customer satisfaction. This position offers a pay range of $17.00/hr - $18.00/hr, based in North Olmsted, Ohio.

Qualifications

• Two years of related work experience.

Responsibilities

• Assist in identifying potential obstacles in the order management process.
• Support resolution for simple administrative or clerical issues.
• Handle moderately complex customer support issues under supervision.

Skills

Strong communication skills

Quick learner

Education

High school diploma or equivalent

Job description

Office/Administration - Customer Service Support Lv2

2 days ago Be among the first 25 applicants

TALENT Software Services provided pay range

This range is provided by TALENT Software Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $18.00/hr

The Customer Service Support 2 - Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

Responsibilities

• Assist in identifying potential obstacles in the order management internal process and work with other functions and customer–facing customer service representatives to take corrective actions as directed.
• Assist in updating internal stakeholders on order status and any issues.
• Support the generation of order‑related documents as outlined in established processes.
• Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
• Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned.

Minimum Qualifications

• High school diploma, secondary education level or equivalent.
• Two years of related work experience.

Preferred Qualifications

Brief Job Description: Role Overview

This position will be responsible for handling inbound customer calls, placing orders, and ensuring a high level of service and satisfaction. The ideal candidate will be a quick learner with strong communication skills and a passion for helping others.

Key Responsibilities

• Answer incoming customer calls professionally and courteously.
• Accurately enter and process customer orders.
• Provide product, order, and delivery information.
• Resolve customer inquiries and issues promptly.
• Collaborate with internal teams including Logistics, Sales, and Supply Chain.
• Maintain detailed and accurate records of customer interactions.
• Support other customer service functions as needed during peak season.

Must complete Background check only.

Interviews will be conducted virtually via MS Teams.