Customer Support & Administrative Associate

Dixie Belle Paint Company; Port Richey (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off

401(k)

Dental insurance

Vision insurance

Job summary

Dixie Belle Paint Company is seeking a Customer Support & Administrative Associate for an on-site role in Florida. You will handle in-person, phone, and email inquiries, enter orders, manage returns, and support storefront operations while collaborating with multiple departments.

Excellent communication and organizational skills are essential. The position emphasizes detail-oriented data entry, confidentiality, and ability to manage multiple tasks across platforms to ensure a seamless customer

Qualifications

• High school diploma and two years administrative experience.
• Strong communication skills across phone, email, and in person.
• Ability to manage multiple channels and priorities in a fast-paced environment.

Responsibilities

• Provide professional customer service by phone, email, and in person.
• Answer inquiries and respond to voicemails and emails promptly.
• Resolve or escalate website, orders, products, shipping, or customer issues.
• Assist storefront customers with product questions and purchases.
• Enter and maintain customer data in internal systems.
• Process orders, returns, refunds, and other order-related requests.
• Monitor social media and respond to customer questions.

Skills

Verbal and written communication

Problem solving

Customer service

Attention to detail

Multitasking

Team collaboration

Computer literacy

Education

High School Diploma or equivalent

Tools

MS Office

CRM systems

Job description

Benefits:

• Paid time off
• 401(k)
• Dental insurance
• Vision insurance

The Customer Support & Administrative Associate is responsible for delivering exceptional customer service while supporting the day-to-day customer service, e-commerce, administrative, and storefront operations. This position serves as a primary point of contact for customers and requires strong communication, organization, attention to detail, and the ability to manage multiple responsibilities throughout the day.

This is an on-site position requiring regular, in office attendance.

Essential Functions

• Provide professional, friendly, and timely customer service by telephone, electronically and in person.
• Answer incoming calls, respond to voicemails and electronic inquiries, and ensure customer questions and requests are addressed promptly.
• Resolve or escalate difficult or complex issues involving the website, orders, products, shipping, or customer complaints through the appropriate channel.
• Tend to the company storefront and assist walk-in customers with product questions, purchases, and general customer service needs while maintaining a professional, welcoming, and organized customer-facing environment.
• Accurately enter and maintain customer and order information in internal databases and platforms.
• Answer customer questions regarding products, including product use and general information, or direct inquiries to the appropriate team member.
• Process and manage customer orders, returns, cancellations, refunds, out-of-stock situations, and other order-related requests across company sales and e-commerce channels.
• Monitor and respond to company-related customer questions and comments on assigned social media platforms and other online customer communities.
• Work collaboratively with other departments to resolve customer, order, product, and shipping issues.

Competencies

• Excellent verbal and written communication, including a clear speaking voice, active listening, and a polite, friendly tone.
• Strong problem solving and follow up skills.
• Ability to remain calm and professional when handling complaints or challenging situations.
• Ability to work independently while also collaborating effectively with a team.
• Strong attention to detail, accuracy, and organization.
• Ability to manage multiple priorities and communication channels in a fast-paced environment.
• Demonstrates computer literacy, data entry skills and familiarity with office software and phone systems.

Must maintain confidentiality regarding materials and processes in production and preparation of all products.

May be required to perform other customer service, administrative, and operational duties as assigned.

Physical Requirements

Position is primarily sedentary administrative work. Must be able to occasionally bend, lift, twist, reach, squat, and carry boxes to fill customer orders. Must be able to lift up to 50 pounds either independent, or with assistance.

Minimum Requirements

Graduation from High School, or equivalent. Two years of administrative experience. Must be able to communicate using verbal, written and hearing abilities to perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.