Office & Admin Manager – Customer Care Leader

Massey Services, Inc.; Baton Rouge (LA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Short & long-term disability

Job summary

Massey Services, Inc. is seeking a friendly Customer Service Representative in the Baton Rouge area to support our customers. You will answer incoming calls, resolve inquiries, handle billing questions, and schedule service appointments.

Requirements include a High School Diploma or GED, prior phone-based customer service experience, strong problem solving, and proficient computer, typing, and 10-key skills. Massey Services is an Equal Opportunity Employer and Drug Free Workplace.

Qualifications

• High School Diploma or GED required.
• Prior phone-based customer service experience preferred.
• Strong problem solving and organizational skills required.
• Excellent computer, typing, and 10-key skills expected.

Responsibilities

• Answering incoming customer calls in a courteous and professional manner; resolving inquiries, billing questions, and scheduling service.
• High volume outbound calls to confirm appointments and collect overdue payments.
• Assist with daily reporting and updating customer accounts as needed.

Skills

Customer service

Phone handling

Problem solving

Typing

10-key skills

Time management

Education

High School Diploma or GED

Tools

Computer skills

Job description

Massey Services, Inc. is seeking a friendly Customer Service Representative in the Baton Rouge area to support our customers. You will answer incoming calls, resolve inquiries, handle billing questions, and schedule service appointments.

Requirements include a High School Diploma or GED, prior phone-based customer service experience, strong problem solving, and proficient computer, typing, and 10-key skills. Massey Services is an Equal Opportunity Employer and Drug Free Workplace.