Call Center Pro: Customer Care & Growth, Great Benefits

Window World of Baton Rouge; Metairie (LA); Vor Ort; USD 18.000 - 23.000; Vollzeit

Benefits dieser Stelle

401(k) with company match

Medical, dental, and vision insurance

Paid time off (PTO)

Performance bonuses

Career advancement opportunities

Zusammenfassung

Window World of Baton Rouge is seeking a friendly Call Center Representative in Metairie, LA to deliver exceptional customer service and support customers through their home improvement journey.

You will handle calls, emails, texts, and chats, schedule appointments, document interactions, and collaborate with sales, installation and service teams to resolve issues promptly and ensure a positive customer experience.

Qualifikationen

• High school diploma or equivalent.
• 1 year of customer service/call center experience; 2+ years preferred.

Aufgaben

• Deliver exceptional customer service while handling inbound and outbound calls.
• Respond to inquiries through phone, email, text, online chat and other channels.
• Assist customers with questions about products, services, appointments and policies.
• Schedule and coordinate appointments for sales consultations, installations, service calls, and other needs.
• Listen to concerns, identify solutions, and resolve issues professionally.

Kenntnisse

Customer service

Phone etiquette

Active listening

Problem solving

Ausbildung

High school diploma

Tools

Microsoft Office

Jobbeschreibung

Window World of Baton Rouge is seeking a friendly Call Center Representative in Metairie, LA to deliver exceptional customer service and support customers through their home improvement journey.

You will handle calls, emails, texts, and chats, schedule appointments, document interactions, and collaborate with sales, installation and service teams to resolve issues promptly and ensure a positive customer experience.