Office Admin/Dispatcher

Stemmle Plumbing Repair Inc; Charlottesville (VA); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Competitive pay

Health, Dental, Vision

401(k) with company match

Paid Time Off

Family-oriented culture

Job summary

Stemmle Plumbing Repair Inc in Charlottesville, VA is seeking an organized Office Administrator/Dispatcher to join our growing plumbing team. You will answer calls, schedule and dispatch technicians, and maintain daily service schedules while communicating with customers and management.

The role includes billing support and general administrative duties in a fast-paced environment. Qualified candidates have 1–3 years in office administration or dispatching, strong Microsoft Office skills, and a

Qualifications

• 1-3 years of experience in office administration, dispatching, or customer service (HVAC or related trade preferred).
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Paycom HRIS.
• Strong organizational and multitasking skills.
• Excellent communication, problem-solving, and customer service abilities.
• Dependable, punctual, and team-oriented.

Responsibilities

• Answer and route incoming calls in a courteous and professional manner.
• Schedule, assign, and dispatch service calls to technicians based on location, expertise, and workload.
• Communicate effectively between customers, technicians, and management throughout each job.
• Update and maintain the daily service schedule and job status in the company system.
• Process job tickets, customer payments, and related documentation accurately and efficiently.
• Handle administrative duties such as filing, scanning, data entry, and record management.
• Assist with customer inquiries, billing, and warranty information when needed.
• Monitor technician time and ensure service logs are completed correctly.
• Support management with reporting, payroll assistance, and compliance documentation.
• Maintain a professional and positive attitude in a fast-paced environment.
• All other duties assigned.

Skills

Customer service

Organizational skills

Multitasking

Microsoft Office

Dispatching software

Education

High School Diploma or GED

Associates degree preferred

Tools

Paycom HRIS

Dispatching software

Microsoft Office

Job description

Job Details

Job Location: Rooterman Charlottesville - Charlottesville, VA 22911

We are seeking an organized, reliable, and detail-oriented Office Administrator/Dispatcher to join our growing Plumbing team.

Key Responsibilities

• Answer and route incoming calls in a courteous and professional manner
• Schedule, assign, and dispatch service calls to technicians based on location, expertise, and workload
• Communicate effectively between customers, technicians, and management throughout each job
• Update and maintain the daily service schedule and job status in the company system
• Process job tickets, customer payments, and related documentation accurately and efficiently
• Handle administrative duties such as filing, scanning, data entry, and record management
• Assist with customer inquiries, billing, and warranty information when needed
• Monitor technician time and ensure service logs are completed correctly
• Support management with reporting, payroll assistance, and compliance documentation
• Maintain a professional and positive attitude in a fast-paced environment
• All other duties assigned

Benefits

• Competitive hourly pay based on experience
• Health, Dental, and Vision Insurance
• 401(k) with company match after one year of service
• Paid Time Off (Vacation, Holidays)
• Supportive, family-oriented company culture

Qualifications

• High School Diploma or GED required; Associates degree preferred
• 1-3 years of experience in office administration, dispatching, or customer service (HVAC or related trade preferred)
• Proficiency in Microsoft Office (Word, Excel, Outlook) and dispatching/scheduling software, Paycom HRIS.
• Strong organizational and multitasking skills
• Excellent communication, problem-solving, and customer service abilities
• Dependable, punctual, and team-oriented