Plumbing Scheduler Dispatch Coordinator

Legendary Home Solutions; Clearwater (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

Legendary Home Solutions in Clearwater, FL is seeking a detail-oriented Plumbing Scheduler / Dispatch Coordinator to manage work orders, schedule technicians, and communicate with customers. This full-time role supports daily operations and requires strong multitasking and problem-solving in a fast-paced environment.

Responsibilities include answering inquiries, dispatching plumbers, updating client portals, assisting with estimates and invoicing, and maintaining accurate documentation.

Qualifications

• Previous scheduling, dispatching, or customer service experience in a skill trade (NOT MEDICAL).
• Strong phone and communication skills
• Excellent organizational and time management abilities
• Ability to multitask in a fast-paced environment
• Strong computer skills including Microsoft Office and Google Workspace
• Professional and positive attitude
• Reliable attendance and punctuality

Responsibilities

• Answer incoming calls and emails from customers, property managers, and vendors
• Schedule and dispatch plumbing technicians efficiently
• Coordinate appointments with residents, tenants, and property managers
• Enter and manage work orders within our scheduling software
• Monitor technician schedules and adjust routes as needed
• Provide status updates to customers and clients
• Follow up on open work orders and ensure timely completion
• Communicate with technicians regarding schedule changes and job updates
• Maintain accurate notes and documentation
• Assist with estimates, invoicing, and administrative support as needed
• Ensure all client portals are updated with current job statuses

Skills

Scheduling

Dispatching

Customer service

Microsoft Office

Google Workspace

Communication

Time management

Education

High school diploma or equivalent

Tools

Kickserv

ServiceTitan

Housecall Pro

Job description

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Join a Growing Plumbing Company That Values Organization, Customer Service, and Teamwork

We are seeking a highly organized and detail-oriented Plumbing Scheduler / Dispatch Coordinator to manage incoming work orders, schedule technicians, communicate with customers, and help keep our daily operations running efficiently.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage multiple priorities throughout the day.

Responsibilities

• Answer incoming calls and emails from customers, property managers, and vendors
• Schedule and dispatch plumbing technicians efficiently
• Coordinate appointments with residents, tenants, and property managers
• Enter and manage work orders within our scheduling software
• Monitor technician schedules and adjust routes as needed
• Provide status updates to customers and clients
• Follow up on open work orders and ensure timely completion
• Communicate with technicians regarding schedule changes and job updates
• Maintain accurate notes and documentation
• Assist with estimates, invoicing, and administrative support as needed
• Ensure all client portals are updated with current job statuses

Qualifications

Required:

• Previous scheduling, dispatching, or customer service experience in a skill trade (NOT MEDICAL)
• Strong phone and communication skills
• Excellent organizational and time management abilities
• Ability to multitask in a fast-paced environment
• Strong computer skills including Microsoft Office and Google Workspace
• Professional and positive attitude
• Reliable attendance and punctuality

Preferred:

• Plumbing, HVAC, construction, restoration, or home services industry experience
• Experience with Kickserv, ServiceTitan, Housecall Pro, or similar software
• Property management maintenance coordination experience

What We're Looking For

• Thinks ahead and stays organized
• Can handle multiple phone calls and emails simultaneously
• Maintains professionalism under pressure
• Has strong attention to detail
• Takes ownership of their work
• Works well with both customers and field technicians

Compensation & Benefits

• Competitive pay based on experience
• Paid holidays
• Paid time off
• Opportunities for advancement
• Stable, year-round employment
• Supportive team environment

Schedule

• Full-Time
• Monday - Friday
• Day Shift
• No Nights or Weekends