Office Admin/Dispatcher

Stemmle Plumbing Repair; Charlottesville (VA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with company match

Paid Time Off

Family-oriented culture

Job summary

Stemmle Plumbing Repair in Charlottesville, VA is seeking an organized, reliable Office Administrator/Dispatcher to join our growing plumbing team. You will coordinate daily service calls, support field technicians, and manage administrative and customer service functions to ensure smooth operations and exceptional customer experiences.

This role requires handling calls, scheduling and dispatching, maintaining the service calendar, processing tickets and payments, and supporting billing and

Qualifications

• High School Diploma or GED required; Associates degree preferred.
• 1–3 years in office administration, dispatching, or customer service; HVAC or related trade preferred.
• Proficiency in Word, Excel, Outlook and dispatching software.
• Strong organizational, multitasking, and problem-solving abilities.

Responsibilities

• Answer and route incoming calls in a courteous and professional manner.
• Schedule, assign, and dispatch service calls to technicians based on location, expertise, and workload.
• Communicate effectively between customers, technicians, and management throughout each job.
• Update and maintain the daily service schedule and job status in the company system.
• Process job tickets, customer payments, and related documentation accurately.
• Handle administrative duties such as filing, scanning, data entry, and record management.
• Assist with customer inquiries, billing, and warranty information when needed.
• Monitor technician time and ensure service logs are completed correctly.
• Support management with reporting, payroll assistance, and compliance documentation.
• Maintain a professional and positive attitude in a fast-paced environment.
• All other duties assigned.

Skills

MS Office

Dispatching software

Organization

Multitasking

Communication

Customer service

Punctuality

Education

High School Diploma or GED

Associates degree

Tools

Paycom HRIS

Dispatching/Scheduling Software

Microsoft Office Suite

Job description

Job DetailsJob Location: Charlottesville, VA 22911

We are seeking an organized, reliable, and detail-oriented Office Administrator/Dispatcher to join our growing Plumbing team.

This individual will coordinate daily service calls, support field technicians, and manage administrative and customer service functions to ensure smooth operations and exceptional customer experiences.

Key Responsibilities

• Answer and route incoming calls in a courteous and professional manner
• Schedule, assign, and dispatch service calls to technicians based on location, expertise, and workload
• Communicate effectively between customers, technicians, and management throughout each job
• Update and maintain the daily service schedule and job status in the company system
• Process job tickets, customer payments, and related documentation accurately and efficiently
• Handle administrative duties such as filing, scanning, data entry, and record management
• Assist with customer inquiries, billing, and warranty information when needed
• Monitor technician time and ensure service logs are completed correctly
• Support management with reporting, payroll assistance, and compliance documentation
• Maintain a professional and positive attitude in a fast-paced environment
• All other duties assigned

Benefits

• Competitive hourly pay based on experience
• Health, Dental, and Vision Insurance
• 401(k) with company match after one year of service
• Paid Time Off (Vacation, Holidays)
• Supportive, family-oriented company culture

Qualifications

• High School Diploma or GED required; Associates degree preferred
• 1-3 years of experience in office administration, dispatching, or customer service (HVAC or related trade preferred)
• Proficiency in Microsoft Office (Word, Excel, Outlook) and dispatching/scheduling software, Paycom HRIS.
• Strong organizational and multitasking skills
• Excellent communication, problem-solving, and customer service abilities
• Dependable, punctual, and team-oriented