Staff Customer Operations Analyst

ZT Group Intl, Inc. dba ZT Systems; Secaucus (NJ); On-site; USD 87,375 - 128,150; Full time

Benefits offered by this job

Bonus

Paid time off

Generous 401(k) match

Tuition reimbursement

Wellbeing resources

Job summary

ZT Group Intl, Inc. dba ZT Systems seeks a Staff Customer Operations Analyst who will coordinate efforts among internal groups, ensuring alignment with customer needs and a commitment to integrity. The role demands strong data analysis, problem-solving skills, and exceptional customer communication abilities.

The ideal candidate should have five years of experience in a similar role, ideally in a high-volume electronics manufacturing environment, along with excellent PC skills and proficiency in tools like Excel, Python, and PowerBI.

Qualifications

• 5+ years of experience in a similar role, preferably in a high-volume electronics manufacturing environment.
• Advanced PC skills and expert in Microsoft Office, especially Excel.
• Excellent communication, written, and presentation skills.

Responsibilities

• Envision and execute the strategic direction of inventory and operations.
• Collaborate with procurement, logistics, and production teams.
• Analyze business patterns for potential recommendations.
• Design and develop data processing automations using Python.
• Develop and maintain BI dashboards.

Skills

Data analysis

Problem-solving

Customer communication

Operational management

Collaboration

Data processing automation

ERP systems (SAP)

SQL reporting

Python

BI dashboards

Education

Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or related field

Master’s Degree

Tools

Microsoft Excel

Tableau

PowerBI

Job description

About The Role

The Staff Customer Operations Analyst is a key member of the Customer Operations team, which coordinates efforts among all internal groups to ensure we are aligned with our customer’s needs and can deliver on our commitments with the highest level of integrity. The role requires strong data analysis and problem‑solving skills as well as a creative and inquisitive nature to identify opportunities and address challenges professionally and confidently, along with championing new processes and inspiring other improvements. This role requires strong operational and order management skills and exceptional abilities in customer communication.

What You Will Do

• Envision and execute the strategic direction set by senior management in all areas of inventory and operations.
• Identify and execute on immediate opportunities.
• Collaborate with procurement, logistics, and production teams on demand and supply activities to ensure adequate inventory levels are maintained to support the customer service targets.
• Accountable for supply and demand activities for multiple components, ensuring that performance (inventory, cost, etc.) meets the overall business needs.
• Leverage ERP systems (SAP preferred) and data to influence decisions.
• Coordinate with procurement managers to drive improvements and ensure continuity of supply.
• Analyze business patterns and changes to formulate potential recommendations.
• Collaborate with key internal and external stakeholders to support customer allocations and priorities.
• Identify/recognize problems from various perspectives (cross‑org) to understand implications and propose solutions.
• Collaborate with other departments such as quality, engineering, and manufacturing to solve complex problems.
• Plan and track all inventory to mitigate aging, and drive resolution on excess.
• Design and develop data processing automations using Python.
• Develop SQL reporting queries.
• Troubleshoot database issues.
• Develop and maintain BI dashboards.

What You Bring

• Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or another quantitative field, with 5 years of experience. Alternatively, Master’s degree with 3 years of experience accepted.
• 5+ years of experience in a similar role, preferably working in a high‑volume electronics manufacturing environment.
• Advanced PC skills and expert in Microsoft Office, particularly Excel.
• Proficiency in Python a plus.
• Excellent communication, written, and presentation skills.
• Working knowledge of Tableau / PowerBI for data visualization and presentation.
• Working knowledge of financial and accounting principles.
• Strong analytical and problem‑solving ability.
• Experience working in an ERP system (preferably SAP) a plus.
• Highly detailed planning and organization ability, multitask, set own priorities and adapt to a changing environment.
• Ability to present complex information to senior leadership and obtain alignment.
• Teamwork: works effectively across organizations to achieve company goals and objectives.

Compensation & Benefits

Typical base salary: $87,375 – $128,150, determined on an individual basis based on experience, skills, knowledge, education, and certifications. Other rewards may include bonus, paid time off, generous 401(k) match, tuition reimbursement, wellbeing resources, and more.

EEO Statement

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.