Staff Customer Operations Analyst

ZT Group Intl, Inc. dba ZT Systems; South Carolina; On-site; USD 87,375 - 128,150; Full time

Benefits offered by this job

Bonus

Paid time off

401(k) match

Tuition reimbursement

Job summary

ZT Group Intl, Inc. dba ZT Systems, located in South Carolina, is hiring a Staff Customer Operations Analyst. This position is crucial for delivering customer commitments with integrity and requires exceptional problem-solving skills alongside operational management capabilities.

The ideal candidate will bring 5+ years of experience, preferably in electronics manufacturing, and possess advanced skills in data analysis, customer communication, and teamwork. Compensation ranges from $87,375 – $128,150, with additional benefits including bonuses and a 401(k) match.

Qualifications

• 5+ years of experience in a similar role, preferably in high-volume electronics manufacturing.
• Excellent communication, written, and presentation skills.
• Strong analytical and problem-solving ability.

Responsibilities

• Envision and execute strategic direction for inventory and operations.
• Collaborate with procurement, logistics, and production teams.
• Plan and track all inventory to mitigate aging.

Skills

Data analysis

Problem-solving

Customer communication

Organization

Collaboration

Advanced Excel skills

Python proficiency

SQL reporting

Tableau/PowerBI knowledge

Education

Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or another quantitative field

Master’s degree with 3 years of experience

Tools

ERP systems (SAP preferred)

Job description

About The Role

The Staff Customer Operations Analyst is a key member of the Customer Operations team, which coordinates efforts among all internal groups to ensure we are aligned with our customer’s needs and can deliver on our commitments with the highest level of integrity. The role requires strong data analysis and problem‑solving skills as well as a creative and inquisitive nature to identify opportunities and address challenges professionally and confidently, along with championing new processes and inspiring other improvements. This role requires strong operational and order management skills and exceptional abilities in customer communication.

What You Will Do

• Envision and execute the strategic direction set by senior management in all areas of inventory and operations.
• Identify and execute on immediate opportunities.
• Collaborate with procurement, logistics, and production teams on demand and supply activities to ensure adequate inventory levels are maintained to support the customer service targets.
• Accountable for supply and demand activities for multiple components, ensuring that performance (inventory, cost, etc.) meets the overall business needs.
• Leverage ERP systems (SAP preferred) and data to influence decisions.
• Coordinate with procurement managers to drive improvements and ensure continuity of supply.
• Analyze business patterns and changes to formulate potential recommendations.
• Collaborate with key internal and external stakeholders to support customer allocations and priorities.
• Identify/recognize problems from various perspectives (cross‑org) to understand implications and propose solutions.
• Collaborate with other departments such as quality, engineering, and manufacturing to solve complex problems.
• Plan and track all inventory to mitigate aging, and drive resolution on excess.
• Design and develop data processing automations using Python.
• Develop SQL reporting queries.
• Troubleshoot database issues.
• Develop and maintain BI dashboards.

What You Bring

• Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or another quantitative field, with 5 years of experience. Alternatively, Master’s degree with 3 years of experience accepted.
• 5+ years of experience in a similar role, preferably working in a high‑volume electronics manufacturing environment.
• Advanced PC skills and expert in Microsoft Office, particularly Excel.
• Proficiency in Python a plus.
• Excellent communication, written, and presentation skills.
• Working knowledge of Tableau / PowerBI for data visualization and presentation.
• Working knowledge of financial and accounting principles.
• Strong analytical and problem‑solving ability.
• Experience working in an ERP system (preferably SAP) a plus.
• Highly detailed planning and organization ability, multitask, set own priorities and adapt to a changing environment.
• Ability to present complex information to senior leadership and obtain alignment.
• Teamwork: works effectively across organizations to achieve company goals and objectives.

Compensation & Benefits

Typical base salary: $87,375 – $128,150, determined on an individual basis based on experience, skills, knowledge, education, and certifications. Other rewards may include bonus, paid time off, generous 401(k) match, tuition reimbursement, wellbeing resources, and more.

EEO Statement

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.