OEM Quality Coach & Technical Mentor

Caliber; Lewisville (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Caliber Collision is seeking a Quality Technical Coach at our service center in Indiana to oversee repairs and restorations to OEM specifications. You will mentor technicians, estimators, and management to uphold the Caliber standard of quality while ensuring OE compliance.

You will file reports using third-party software, coordinate targeted training, and collaborate with executive leadership. Travel up to 30% is required, and extensive hands-on experience with collision repair is essential.

Qualifications

• Minimum of 10 years hands-on experience as a Non-Structural and Structural technician.
• Proficiency with collision repair equipment and diagnostic instruments.
• I-CAR Structural Platinum certification.
• Basic knowledge of CCC One, Estimating Systems and Alldata.
• Proficient with Excel, PowerPoint and Word.

Responsibilities

• Mentor repair technicians, estimators, and management to ensure Caliber quality and OEM specifications.
• Use third-party software to file reports about OE standards compliance.
• Coordinate training for areas of need based on quality reviews.
• Collaborate with executive team and field leadership to align objectives.
• Conduct facility inspections and submit reports with photos of shop tools and equipment.
• Maintain performance indicators and certification eligibility; report progress to leadership.
• Develop actionable plans to improve processes and client outcomes.

Skills

Mentoring

Communication

Training

Team leadership

Time management

Education

High school diploma or GED

I-CAR Structural Platinum certification

Tools

CCC One

Estimating Systems

Alldata

Excel

PowerPoint

Word

Job description

Caliber Collision is seeking a Quality Technical Coach at our service center in Indiana to oversee repairs and restorations to OEM specifications. You will mentor technicians, estimators, and management to uphold the Caliber standard of quality while ensuring OE compliance.

You will file reports using third-party software, coordinate targeted training, and collaborate with executive leadership. Travel up to 30% is required, and extensive hands-on experience with collision repair is essential.