OEM Dealer Support Specialist

Bandit Equipment; Remus (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Bandit Equipment seeks an OEM Dealer Support Supervisor to assist dealers and dealer customers with after-market equipment and parts orders. The role involves communicating dealer concerns to Bandit, ensuring adherence to safety and quality guidelines, and supporting parts and service initiatives.

The position emphasizes strong communication, customer service, and coordination across departments, with travel to dealer sites and trade shows as part of the duties.

Qualifications

• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Sales background preferred.
• Proficient computer skills.
• Two or more years of manufacturing experience and mechanical aptitude.

Responsibilities

• Create SWOT analyses to understand dealer needs for Bandit parts and service.
• Conduct internal and external parts and service training.
• Verify warranty claims for dealers.
• Answer dealers/customers questions in a timely manner.
• Create dealer suggested stock orders.
• Coordinate with other departments on machine issues in the field.
• Capture the voice of the customer to improve service and designs.
• Travel to dealers/customers for start-ups, open houses, and trade shows.
• Work with Parts to support Bandit parts sales.

Skills

Excellent written and verbal comms

Excellent customer service

Sales background

Proficient computer skills

2+ years manufacturing experience

Job description

Job Summary

The OEM Dealer Support Supervisor will offer after-market support to our dealers and dealer customers to service equipment and parts orders as needed. They will communicate design issues, dealer/customer concerns, or other related feedback to the company. They will adhere to all Bandit safety, quality, inventory and production guidelines, standards, policies, and procedures.

Duties and Responsibilities

• Create SWOT analysis to understand what the dealer needs when growing their Bandit parts and service.
• Conduct internal and external parts and service training.
• Verify warranty claims for dealers.
• Answer dealers/customers questions in a timely manner.
• Create dealer suggested stock orders.
• Communicate with other departments on machine issues in the field.
• Bring the “voice of the customer” back to Bandit dealers/customers by improving customer service, equipment designs, and assisting with troubleshooting machines.
• Travel to dealers/customers and assist with dealer start-ups, open houses, and trade shows.
• Work closely with Parts department to set internal and dealer plans to support Bandit parts sales.
• Other duties as assigned.

Qualifications and Education Requirements

• Excellent written and verbal communication skills
• Excellent customer service skills.
• Sales background preferred.
• Proficient computer skills
Two (2) or more years of experience in manufacturing and mechanical aptitude

Physical Requirements

• Frequently sit for extended periods of time
• Occasionally stand, walk, push, pull, stoop, pinch, grasp, and/or bend
• Requires employee to occasionally work both inside/outside in heat/cold, and/or wet/humid conditions.
• Occasionally required to use personal protective equipment (PPE) to prevent injury.
• Occasionally lift 30 pounds