Parts & Service Rep Internship

Bandit Equipment; Remus (MI); On-site; USD 20,664 - 27,552; Part time

Job summary

Bandit Equipment in Remus, Michigan is seeking a Parts & Service Rep Intern to provide technical support to customers, assist in troubleshooting, and guide them to replacement parts. In this role, you'll communicate effectively with customers, maintain standards of safety and quality, and support the service team.

Applicants should have excellent communication skills, customer service experience, and a strong ability to troubleshoot mechanical issues. This position offers valuable experience in a professional manufacturing environment.

Qualifications

• Two or more years of experience in a related position.
• Ability to troubleshoot and give verbal instructions.
• Sales experience preferred.

Responsibilities

• Provide technical support to customers by identifying equipment issues.
• Process parts and sales orders effectively.
• Resolve customer complaints through internal channels.

Skills

Excellent written and verbal communication skills

Customer service skills

Proficient computer skills

Sales background

Job description

Bandit Employment Opportunities

Bandit Industries, Inc. is a manufacturer rich with vision, enthusiasm, and extraordinary employee pride. Many Bandit employees have ten or more years of service, with most management roles being filled from within.

Bandit Industries, Inc. is an Equal Opportunity Employer. The policy of Bandit is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, Veteran Status, sexual orientation, genetic information of any other protected category by state and federal laws.

Bandit is proud to be a Veteran-Friendly Employer (VFE). Established in 2013, the Veteran-Friendly Employer Program recognizes Michigan employers who makes a concerted effort to attract veterans, active Guard and Reserve members, and transitioning military personnel to their workforce. Visit www.michiganveterans.com for more information.

Position: Parts & Service Rep Internship Location: Remus, MI
Job Id: 574 # of Openings: 0 Job Summary: As a Parts and Service Representative Intern, I would provide technical support to customers by helping identify equipment issues, assisting in troubleshooting machine problems, and guiding customers to the appropriate replacement parts. This role would involve communicating effectively with customers to understand their needs, learning the specifications and updates of various machines, and supporting the service team in delivering timely solutions. I would also gain experience maintaining high standards of safety, quality, inventory accuracy, and operational procedures while developing technical knowledge and customer service skills in a professional manufacturing environment.

Duties and Responsibilities

• Excellent understanding of product lines and mechanical parts.
• Process parts, sales orders and other associated tasks.
• Assure that all customers’ problems are handled with minimal delay.
• Ability to troubleshoot and give verbal instructions.
• Increase part sales with dealers and customers.
• Ability to work from technical manuals, work instructions, work orders, or historic troubleshooting notes.
• Answer customer questions about parts on their specific make and model of machine.
• Recommend parts or services to customers based on their needs.
• Resolve customer complaints through internal channels in a professional manner.
• Other duties as assigned.

Qualifications and Education Requirements

• Excellent written and verbal communication skills
• Excellent communication, presentation, and customer service skills.
• Proficient computer skills
• Sales background preferred.
• Two (2) or more years of experience in related position

Physical Requirements

• Occasionally stand, walk, push, pull, stoop, pinch, grasp, and/or bend
• Requires employee to occasionally work both inside/outside in heat/cold, and/or wet/humid conditions.
• Occasionally required to use personal protective equipment (PPE) to prevent injury.
• Occasionally lift 30 pounds