Customer Care Specialist - Parts & Service Expert

Bandit Industries, Inc; Remus (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Bandit Industries, Inc. is seeking a Customer Service Specialist to handle parts and service inquiries via phone and email, perform data entry, and analyze reports. You will process complaints and ensure adherence to Bandit's safety, quality, and production guidelines.

The role requires excellent communication skills, the ability to relay accurate information about Bandit's products, and a customer-focused mindset. This is a full-time position located in Remus, MI, working hours 8A-5P.

Qualifications

• Experience in customer-facing roles preferred.
• Strong written and verbal communication required.
• Sales background is a plus.
• Proficient with computer systems and data entry.

Responsibilities

• Respond to customer queries via email and phone.
• Maintain professional, courteous communication.
• Know products to relay accurate information.
• Coordinate with internal teams to resolve issues.
• Use databases and word processing applications.
• Enter and retrieve data accurately.
• Organize filing systems and documentation.
• Identify problems and escalate appropriately.
• Fulfill other duties as assigned.

Skills

Customer service

Communication

Data entry

Computer skills

Sales experience

Tools

Databases

MS Office

Job description

Bandit Industries, Inc. is seeking a Customer Service Specialist to handle parts and service inquiries via phone and email, perform data entry, and analyze reports. You will process complaints and ensure adherence to Bandit's safety, quality, and production guidelines.

The role requires excellent communication skills, the ability to relay accurate information about Bandit's products, and a customer-focused mindset. This is a full-time position located in Remus, MI, working hours 8A-5P.