Field Service Technician - 80% Travel Required

Bandit Equipment; Remus (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A reputable manufacturing company is seeking a Field Service Technician responsible for traveling to customers for machine servicing and diagnostics. The role involves troubleshooting, repairs, and collaboration with various stakeholders to ensure customer satisfaction. Candidates should possess excellent communication skills, a valid CDL, and two years of related experience. The job requires frequent travel and adherence to safety standards.

Qualifications

• Excellent written and verbal communication skills required.
• Experience in service and sales preferred.
• Must hold a valid CDL and medical card.

Responsibilities

• Travel to customer locations for machine servicing and repairs.
• Collaborate with customers and team for effective communication.
• Troubleshoot and resolve complex operational issues.

Skills

Excellent written and verbal communication skills

Customer service skills

Troubleshooting skills

Leadership skills

Sales skills

Education

Valid CDL and medical card

Two or more years of experience in related position

Job description

Bandit Employment Opportunities

Bandit Industries, Inc. is a manufacturer rich with vision, enthusiasm, and extraordinary employee pride. Many Bandit employees have ten or more years of service, with most management roles being filled from within.

Bandit Industries, Inc. is an Equal Opportunity Employer. The policy of Bandit is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, Veteran Status, sexual orientation, genetic information of any other protected category by state and federal laws.

Bandit is proud to be a Veteran-Friendly Employer (VFE). Established in 2013, the Veteran-Friendly Employer Program recognizes Michigan employers who makes a concerted effort to attract veterans, active Guard and Reserve members, and transitioning military personnel to their workforce. Visit www.michiganveterans.com for more information.

Position: Field Service Technician – 80% Travel Required
Location: Remus, MI
Job Id: 560
# of Openings: 0
Job Summary: The Field Service Technician is responsible for traveling to the customer and servicing, diagnostics, and repairs for machines. They will set up, test, and adjust machinery using any combination of electrical, electronic, mechanical, hydraulic or computer technologies. They will resolve any operational issues in the field. They will adhere to all Bandit safety, quality, inventory and production guidelines, standards, policies, and procedures.

Duties and Responsibilities:

• Assure that all customers’ problems are handled with minimal delay.
• Ability to work from technical manuals, work instructions, work orders, and follow up on historic troubleshooting findings and notes.
• Effective collaboration and communications with customers, suppliers, engineering, purchasing, quality, production, and sales to be successful.
• Identify complex problems and review related information to develop and evaluate option and implement solutions.
• Set up and operate production equipment in accordance with good manufacturing practices and standard operating procedures.
• Ability to troubleshoot and service machines both old and newer models.
• Strong leadership, sales, service, and marketing skills.
• Other duties as assigned.

Qualifications and Education Requirements:

• Excellent written and verbal communication skills
• Excellent communication, presentation, and customer service skills.
• Service and sales background preferred but not required.
• Valid CDL and medical card required.
• Two (2) or more years of experience in related position

Physical Requirements:

• Frequently sit for extended periods of time
• Occasionally stand, walk, push, pull, stoop, pinch, grasp, and/or bend
• Requires employee to frequently work both inside/outside in heat/cold, and/or wet/humid conditions.
• Frequently required to use personal protective equipment (PPE) to prevent injury.
• Occasionally lift 30 pounds