Customer Service Specialist - 8A-5P

Bandit Industries, Inc; Remus (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Bandit Industries, Inc. is seeking a Customer Service Specialist to handle parts and service inquiries via phone and email, perform data entry, and analyze reports. You will process complaints and ensure adherence to Bandit's safety, quality, and production guidelines.

The role requires excellent communication skills, the ability to relay accurate information about Bandit's products, and a customer-focused mindset. This is a full-time position located in Remus, MI, working hours 8A-5P.

Qualifications

• Experience in customer-facing roles preferred.
• Strong written and verbal communication required.
• Sales background is a plus.
• Proficient with computer systems and data entry.

Responsibilities

• Respond to customer queries via email and phone.
• Maintain professional, courteous communication.
• Know products to relay accurate information.
• Coordinate with internal teams to resolve issues.
• Use databases and word processing applications.
• Enter and retrieve data accurately.
• Organize filing systems and documentation.
• Identify problems and escalate appropriately.
• Fulfill other duties as assigned.

Skills

Customer service

Communication

Data entry

Computer skills

Sales experience

Tools

Databases

MS Office

Job description

Bandit Employment Opportunities

Bandit Industries, Inc. is a manufacturer rich with vision, enthusiasm, and extraordinary employee pride. Many Bandit employees have ten or more years of service, with most management roles being filled from within.

Bandit Industries, Inc. is an Equal Opportunity Employer. The policy of Bandit is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, Veteran Status, sexual orientation, genetic information of any other protected category by state and federal laws.

Bandit is proud to be a Veteran-Friendly Employer (VFE). Established in 2013, the Veteran-Friendly Employer Program recognizes Michigan employers who makes a concerted effort to attract veterans, active Guard and Reserve members, and transitioning military personnel to their workforce. Visit www.michiganveterans.com for more information.

Position:Customer Service Specialist - 8A-5P Location: Remus, MI
Job Id:593 # of Openings:0 Job Summary:
The Customer Service Specialist is responsible for processing parts and service phone calls and emails, data entry/retrieval, and analyzing various reports. They will process complaints and issues related to products and/or services. They will adhere to all Bandit safety, quality, inventory and production guidelines, standards, policies, and procedures.

Duties and Responsibilities:

• Respond to customer queries, such as email or phone call.
• Maintain a polite, helpful, and professional manner at all times.
• Familiar with products and services to relay accurate information to customers.
• Communicate with internal/external individuals to resolve issues.
• Use computer for various applications, such as databases management and word processing.
• Create, maintain, and enter information into databases.
• Recognize when there is a problem or issue and let the appropriate authority know.
• Set up and/or manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents such as correspondences.
• Other duties as assigned.

Qualifications and Education Requirements:

• Excellent written and verbal communication skills
• Excellent communication and customer service skills.
• Sales background preferred.
• Proficient computer skills
• Two (2) or more years of experience in related position preferred, but not required.

Physical Requirements:

• Frequently sit for extended periods of time
• Occasionally stand, walk, push, pull, stoop, pinch, grasp, and/or bend
• Requires employee to occasionally work both inside/outside in heat/cold, and/or wet/humid conditions.
• Occasionally required to use personal protective equipment (PPE) to prevent injury.
• Occasionally lift 30 pounds