OEM Dealer Support & Training Specialist

Bandit Equipment; Remus (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Bandit Equipment seeks an OEM Dealer Support Supervisor to assist dealers and dealer customers with after-market equipment and parts orders. The role involves communicating dealer concerns to Bandit, ensuring adherence to safety and quality guidelines, and supporting parts and service initiatives.

The position emphasizes strong communication, customer service, and coordination across departments, with travel to dealer sites and trade shows as part of the duties.

Qualifications

• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Sales background preferred.
• Proficient computer skills.
• Two or more years of manufacturing experience and mechanical aptitude.

Responsibilities

• Create SWOT analyses to understand dealer needs for Bandit parts and service.
• Conduct internal and external parts and service training.
• Verify warranty claims for dealers.
• Answer dealers/customers questions in a timely manner.
• Create dealer suggested stock orders.
• Coordinate with other departments on machine issues in the field.
• Capture the voice of the customer to improve service and designs.
• Travel to dealers/customers for start-ups, open houses, and trade shows.
• Work with Parts to support Bandit parts sales.

Skills

Excellent written and verbal comms

Excellent customer service

Sales background

Proficient computer skills

2+ years manufacturing experience

Job description

Bandit Equipment seeks an OEM Dealer Support Supervisor to assist dealers and dealer customers with after-market equipment and parts orders. The role involves communicating dealer concerns to Bandit, ensuring adherence to safety and quality guidelines, and supporting parts and service initiatives.

The position emphasizes strong communication, customer service, and coordination across departments, with travel to dealer sites and trade shows as part of the duties.