OEM & Automotive Customer Logistics Specialist

Eaton; Chicago (IL); On-site; USD 71,000 - 105,000; Full time

Job summary

Eaton in Chicago area seeks a qualified professional to coordinate transportation, material availability, and customer communications to ensure timely deliveries. The role focuses on improving order accuracy and customer satisfaction within a dynamic supply chain environment.

The successful candidate will analyze demand, inventory, and shipment data, drive corrective actions, and collaborate across purchasing and manufacturing to mitigate risks and optimize performance.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum 3 years experience supporting OEM and/or Tier 1 automotive customers.
• Minimum 3 years experience in supply chain, planning, logistics, customer service, demand management, or manufacturing operations.

Responsibilities

• Coordinate transportation and shipping activities to support customer delivery requirements.
• Coordinate material and purchased component availability with purchasing and communicate with the customers.
• Analyze customer demand, inventory, capacity, and shipment data to proactively identify risks and opportunities.
• Investigate order management exceptions, identify root causes, and drive corrective actions to improve customer experience and operational performance.
• Drives accuracy and efficient order management for customer orders and ensures customer engagement for achieving maximum satisfaction levels.
• Effective use of reporting tools to identify inconsistencies within the order management process and develop corrective actions.
• Promotes continuous process improvement within role and department to maximize efficiency, effectiveness, quality, and customer satisfaction.
• Develops in-depth understanding of Vehicle Group products, markets and customer channels.

Skills

Supply chain

Logistics

Customer service

Demand management

Education

Bachelor's Degree

Job description

Eaton in Chicago area seeks a qualified professional to coordinate transportation, material availability, and customer communications to ensure timely deliveries. The role focuses on improving order accuracy and customer satisfaction within a dynamic supply chain environment.

The successful candidate will analyze demand, inventory, and shipment data, drive corrective actions, and collaborate across purchasing and manufacturing to mitigate risks and optimize performance.