Hybrid Order Manager: Drive On-Time Deliveries

Eaton; Raleigh (NC); Hybrid; USD 69,000 - 101,000; Full time

Job summary

Eaton is seeking an Order Manager for a hybrid role based at Raleigh, NC (or Woodridge, IL). The position entails internal and external sales support, order entry, backlog management, and cross-functional collaboration to meet customer expectations.

The role requires a Bachelor's degree and at least 2 years in customer support or supply chain, with relocation not available. Proficiency in SAP, Power BI, and CRM tools is preferred; Spanish skills are a plus.

Qualifications

• Bachelor's degree from an accredited institution.
• Minimum of 2 years of experience in customer support or supply chain.
• Relocation is not available; reside within 50 miles of Raleigh, NC or Woodridge, IL.

Responsibilities

• Provide general order management including entry, backlog management, on-time delivery, and status tracking.
• Collaborate with sales, reps, purchasing, credit and legal to drive order issue resolution.
• Proactively communicate with customers on order verification, status, pricing and shipment status; coordinate with operations for lead times.
• Run and analyze reports to determine orders to release to meet revenue and demand.
• Manage order backlog to ensure forecast accuracy for the business unit.
• Assist with Return Material Authorization, credit, and re-bill processes.

Skills

Order management

Customer support

Supply chain

Spanish language

Education

Bachelor's degree

Tools

SAP

Power BI

CRM tools

Job description

Eaton is seeking an Order Manager for a hybrid role based at Raleigh, NC (or Woodridge, IL). The position entails internal and external sales support, order entry, backlog management, and cross-functional collaboration to meet customer expectations.

The role requires a Bachelor's degree and at least 2 years in customer support or supply chain, with relocation not available. Proficiency in SAP, Power BI, and CRM tools is preferred; Spanish skills are a plus.