Oceanfront Hotel Host – Warm Welcomes & Reservations

Loews Hotels & Co; Miami Beach (FL); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Bereavement

Pet bereavement

Training & development

Team member meals

Hotel staff rates

Discounts

Job summary

Loews Miami Beach Hotel is seeking a warm and welcoming Host/Hostess to greet guests and manage reservations, seating, and flow for a seamless dining experience. You will coordinate with servers and managers to maintain guest satisfaction and deliver top-tier service.

The role emphasizes a friendly demeanor, strong communication, and the ability to multitask in a fast-paced environment, with opportunities to grow within a renowned hospitality brand.

Qualifications

• Experience in hospitality, customer service, or restaurant hosting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay calm in a fast-paced environment.
• Professional appearance and demeanor.
• Familiarity with reservation systems and basic computer skills.
• Flexibility to work varying shifts, including nights, weekends, and holidays.
• Physical ability to stand for extended periods and move around the restaurant.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage reservations, walk-ins, and waitlists using the hotel’s reservation system.
• Escort guests to tables and provide menus.
• Communicate estimated wait times and accommodate seating requests when possible.
• Maintain cleanliness and organization of the host stand and entrance area.
• Answer phone calls and assist with inquiries regarding hours, menus, and reservations.
• Coordinate with servers and managers to ensure timely seating and guest satisfaction.
• Monitor dining room flow and adjust seating plans as needed.
• Assist with guest recovery and resolve minor concerns with empathy and professionalism.
• Follow all hotel policies to ensure a safe and welcoming environment.
• Regular and reliable attendance in conformance with company standards.
• Perform other duties as assigned.

Skills

Hospitality experience

Communication skills

Multitasking

Professional appearance

Reservation systems

Flexible shifts

Physical stamina

Job description

Loews Miami Beach Hotel is seeking a warm and welcoming Host/Hostess to greet guests and manage reservations, seating, and flow for a seamless dining experience. You will coordinate with servers and managers to maintain guest satisfaction and deliver top-tier service.

The role emphasizes a friendly demeanor, strong communication, and the ability to multitask in a fast-paced environment, with opportunities to grow within a renowned hospitality brand.