Ocean Import & Supply Chain Ops Leader for Growth

Expeditors; Eagan (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Expeditors in Minneapolis/St. Paul is seeking a Manager to lead Ocean Import, Order Management, and Delivery Management operations. You will drive operational excellence, customer satisfaction, and service delivery across import transportation, PO visibility, and final delivery execution.

The role emphasizes leadership, business development, financial management, and people development within a dynamic global logistics network.

Responsibilities

• Recruit, coach, and develop team members.
• Conduct regular one-on-one meetings and performance reviews.
• Create development plans and succession plans.
• Build leadership depth and identify future leaders.
• Foster an environment focused on collaboration, accountability, and continuous improvement.
• Ensure customer SOPs are accurate and maintained.
• Oversee service delivery and escalation management.
• Partner with customers to improve visibility, execution, and supply chain performance.
• Build long-term strategic relationships with key accounts.
• Manage Ocean Import, Order Management, and Delivery Management teams.
• Ensure operational excellence and compliance with company standards.
• Drive process improvement and productivity initiatives.
• Monitor operational performance metrics and customer service levels.
• Support the implementation and transition of new customer business.
• Maintain accurate shipment visibility and milestone reporting.
• Partner with district sales and account management teams to identify growth opportunities.
• Support customer presentations, proposals, and solution design efforts.
• Develop strong relationships with customers, carriers, transportation providers, and internal network partners.
• Act as a subject matter expert for Ocean Import and Supply Chain Services solutions.
• Manage departmental revenue and expense performance.

Job description

Expeditors in Minneapolis/St. Paul is seeking a Manager to lead Ocean Import, Order Management, and Delivery Management operations. You will drive operational excellence, customer satisfaction, and service delivery across import transportation, PO visibility, and final delivery execution.

The role emphasizes leadership, business development, financial management, and people development within a dynamic global logistics network.