Manager, Ocean Import & Supply Chain Services

Expeditors; Eagan (MN); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Expeditors in Minneapolis/St. Paul is seeking a Manager to lead Ocean Import, Order Management, and Delivery Management operations. You will drive operational excellence, customer satisfaction, and service delivery across import transportation, PO visibility, and final delivery execution.

The role emphasizes leadership, business development, financial management, and people development within a dynamic global logistics network.

Responsabilidades

• Recruit, coach, and develop team members.
• Conduct regular one-on-one meetings and performance reviews.
• Create development plans and succession plans.
• Build leadership depth and identify future leaders.
• Foster an environment focused on collaboration, accountability, and continuous improvement.
• Ensure customer SOPs are accurate and maintained.
• Oversee service delivery and escalation management.
• Partner with customers to improve visibility, execution, and supply chain performance.
• Build long-term strategic relationships with key accounts.
• Manage Ocean Import, Order Management, and Delivery Management teams.
• Ensure operational excellence and compliance with company standards.
• Drive process improvement and productivity initiatives.
• Monitor operational performance metrics and customer service levels.
• Support the implementation and transition of new customer business.
• Maintain accurate shipment visibility and milestone reporting.
• Partner with district sales and account management teams to identify growth opportunities.
• Support customer presentations, proposals, and solution design efforts.
• Develop strong relationships with customers, carriers, transportation providers, and internal network partners.
• Act as a subject matter expert for Ocean Import and Supply Chain Services solutions.
• Manage departmental revenue and expense performance.

Descripción del empleo

Manager, Ocean Import & Supply Chain Services

• Full-time

At Expeditors, we are not in the shipping business; we are in the information business. Our strength comes from combining transportation, customs brokerage, warehousing, distribution, and supply chain visibility into solutions that help customers manage global supply chains.

We are seeking an experienced leader to manage and grow our Ocean Import, Order Management, and Delivery Management operations in the Minneapolis/St. Paul district.

This role combines operational leadership, customer engagement, business development, financial management, and people development. The successful candidate will be responsible for driving operational excellence while ensuring customers receive exceptional service across import transportation, purchase order visibility, and final delivery execution.

Major Duties and Responsibilities

Develop People

• Recruit, coach, and develop team members.
• Conduct regular one-on-one meetings and performance reviews.
• Create development plans and succession plans.
• Build leadership depth and identify future leaders.
• Foster an environment focused on collaboration, accountability, and continuous improvement.

Drive Customer Success

• Ensure customer SOPs are accurate and maintained.
• Oversee service delivery and escalation management.
• Partner with customers to improve visibility, execution, and supply chain performance.
• Build long-term strategic relationships with key accounts

Lead Operations

• Manage Ocean Import, Order Management, and Delivery Management teams.
• Ensure operational excellence and compliance with company standards.
• Drive process improvement and productivity initiatives.
• Monitor operational performance metrics and customer service levels.
• Support the implementation and transition of new customer business.
• Maintain accurate shipment visibility and milestone reporting.

Grow the Business

• Partner with district sales and account management teams to identify growth opportunities.
• Support customer presentations, proposals, and solution design efforts.
• Develop strong relationships with customers, carriers, transportation providers, and internal network partners.
• Act as a subject matter expert for Ocean Import and Supply Chain Services solutions.
• Manage departmental revenue and expense performance.