Ocean Import Specialist – Growth & Customer Focus

SmartRecruiters, Inc.; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Employee Referral Program Bonus

Job summary

Expeditors is seeking an Ocean Import Lead Agent to ensure timely and accurate movement of freight and information while delivering exceptional customer service within the Import Department.

The role reports to the Ocean Import Lead Agent, Supervisor, and Manager, with responsibilities spanning operations, billing, and continuous process improvement. A Bachelor's degree is preferred and at least 6 months of Ocean Import experience is expected.

Qualifications

• Bachelor's degree preferred.
• 6 months experience in Ocean Import.
• Effective interpersonal skills.
• Attention to detail.

Responsibilities

• Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.
• Manage billing processes and adhere to procedures and productivity standards.
• Escalate issues to management when necessary and maintain timely responses to internal/external requests.
• Collaborate with Ocean Import Lead Agent, Supervisor and Manager to optimize processes and outcomes.

Skills

Ocean Import experience

Interpersonal skills

Attention to Detail

Education

Bachelor's degree (preferred)

Job description

Expeditors is seeking an Ocean Import Lead Agent to ensure timely and accurate movement of freight and information while delivering exceptional customer service within the Import Department.

The role reports to the Ocean Import Lead Agent, Supervisor, and Manager, with responsibilities spanning operations, billing, and continuous process improvement. A Bachelor's degree is preferred and at least 6 months of Ocean Import experience is expected.