Ocean Import Specialist: Global Logistics & Customer Service

Expeditors; Hidalgo (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Expeditors in the United States is seeking an Ocean Import Specialist to ensure timely and accurate movement of freight and information, while delivering exceptional customer service within the Ocean Import Department. You will track and trace files, entry data, coordinate with customers and vendors, and help maintain compliance with regulatory requirements.

Strong communication and organizational skills are essential to succeed in this role.

Qualifications

• Minimum of 2 years in Ocean and Air Import experience.
• Must provide exceptional customer service internally and externally at all times.
• Must have complete understanding of ocean import documentation process.
• Pro-active, strong organizational skills.
• Proficient level of Microsoft Office (Word, Excel etc).
• Must complete Dangerous Goods Certification within the first 6 months.
• Must be able proficient in English, both written and verbal.

Responsibilities

• Ensure smooth and timely freight process flow meeting customer expectations.
• Ensure accurate and timely data entry into our operational system, per OPS standards.
• Track and Trace Ocean Import Files daily.
• Use Department Dashboards on daily basis.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
• Meet compliance at all times, regulations internal and external in accordance with government regulations.
• Understand department process flow and looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
• Meet KPI standards in accordance with the Company’s procedures.
• Timely responses to emails and voicemails (internal and external).
• Escalation of problems to Management and Supervisor when necessary.
• Follow Accounting Do’s and Don’ts

Skills

Customer service

English proficiency

Organizational skills

Communication

Tools

Microsoft Office

Job description

Expeditors in the United States is seeking an Ocean Import Specialist to ensure timely and accurate movement of freight and information, while delivering exceptional customer service within the Ocean Import Department. You will track and trace files, entry data, coordinate with customers and vendors, and help maintain compliance with regulatory requirements.

Strong communication and organizational skills are essential to succeed in this role.