Operations/Customer Service

ADP, Inc.; Erlanger (KY); On-site; USD 34,000 - 39,000; Full time

Job summary

ADP, Inc. in Erlanger, KY is seeking an Operations/Customer Service professional to coordinate export/import activities and support branch operations. You will work with Sales and the Branch Manager to maintain competitiveness and service levels.

Responsibilities include generating bills of lading, arranging carrier pickups, performing TSA safety checks, coordinating import documentation, and providing market research and proposals for the sales team.

Qualifications

• Minimum requirement High School diploma or GED.
• Thorough knowledge in international freight forwarding operations both Air and Ocean.
• Proficient with Microsoft Office applications.
• Forklift safety certification.
• Ability to use basic math skills to calculate freight, storage, duty and other charges.

Responsibilities

• Coordinate export/import operational activities for the branch.
• Generate air or ocean bills of lading and export documentation.
• Contact trucking companies to arrange pickups for customers' freight.
• Receive freight in warehouse and perform TSA safety checks.
• Label freight for export and book export shipments with air and ocean carriers.
• Close consolidations and coordinate import documentation pickup with airlines.
• Coordinate with Customs Brokers to ensure clearance in a timely manner.
• Provide quotations and market research to the sales staff.
• Generate proposals for the sales staff and assist with correspondence.

Skills

Freight forwarding knowledge

Basic math skills

Customer service orientation

Forklift safety certification

Education

High School diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations/Customer Service

Full Time Full Time Erlanger, KY, US

3 days ago Requisition ID: 1798

Salary Range: $25.00 To $28.00 Hourly

Job Summary

Responsible for coordinating the export/import operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands working cooperatively with Sales and the Branch Manager.

Duties & Functions

• Generate air or ocean bills of lading and supporting export documentation to insure freight can be exported.


• Contact trucking companies to arrange for pickup of customers freight.


• Receive freight in warehouse and perform TSA safety checks.


• Label freight for export.


• Contact air and ocean carriers to book export shipments.


• Close consolidations.


• Review procedures and implement TSA safety regulations as developed by the Head Office.


• Arrange for import documentation pickup at the airlines.


• Review immediate Transport documents for US Customs.


• Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner.


• Correspond with NNR Japan and other overseas agents.


• Provide the customer with quotations when sales staff is no present.


• Provide the sales staff with market research.


• Generate proposals for the sales staff.


• Assist sales staff with correspondence, faxes, etc.


• Contact present customers who have not shipped regularly to determine shipping status.


• Contact import customers to relay arrival information.


• Assist with the collection of customer accounts.


• Conduct telephone sales to prospective customers.


• Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints.


• Set up and maintain customer files.


• Perform other duties as requested by management.

QUALIFICATION STANDARDS

Education & Experience:

• Minimum requirement High School diploma or GED.


• Thorough knowledge in international freight forwarding operations both Air and Ocean.


• Proficient with Microsoft Office applications.


• Forklift safety certification.


• Ability to use basic math skills to calculate freight, storage, duty and other charges.

Physical requirements:

• Flexible and long hours sometimes required.


• Medium work - Exerting up to 50 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects.