Operations/Customer Service

Nnr-Global-Logistics-USA-Inc.; Carson (CA); On-site; USD 37,000 - 41,000; Full time

Job summary

Nnr-Global-Logistics-USA-Inc. in Carson, CA seeks an Operations/Customer Service professional to coordinate export/import activities and support sales.

Responsibilities include preparing bills of lading, arranging carrier pickups, TSA checks, and liaising with customs brokers to ensure timely clearance. Strong Office skills and forklift certification are required.

Qualifications

• High School diploma or GED required.
• Thorough knowledge of international air and ocean freight forwarding.
• Proficient with Microsoft Office applications.
• Forklift safety certification.
• Ability to use basic math to calculate freight, storage, duty and other charges.

Responsibilities

• Generate air or ocean bills of lading and supporting export documentation.
• Contact trucking companies to arrange pickup of customer freight.
• Receive freight in warehouse and perform TSA safety checks.
• Label freight for export.
• Contact air and ocean carriers to book export shipments.
• Close consolidations.
• Review TSA regulations as developed by Head Office.
• Arrange for import documentation pickup at airlines.
• Review immediate transport documents for US Customs.
• Coordinate with outside Customs Brokers to clear imports.
• Correspond with overseas agents (e.g., NNR Japan).
• Provide customers with quotations when sales staff are unavailable.
• Provide sales staff with market research and generate proposals.
• Assist sales staff with correspondence and faxes.
• Contact customers to check shipping status and keep them informed.
• Assist with collection of customer accounts.
• Conduct telephone sales to prospective customers.
• Follow up with customers to ensure ongoing satisfaction and resolve complaints.

Skills

International freight forwarding

Microsoft Office

Forklift safety

Basic math

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations/Customer Service

Full Time Full Time Carson, CA, US

Salary Range: $27.00 To $30.00 Hourly

Job Summary

Responsible for coordinating the export/import operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands working cooperatively with Sales and the Branch Manager.

Duties & Functions

• Generate air or ocean bills of lading and supporting export documentation to insure freight can be exported.
• Contact trucking companies to arrange for pickup of customers freight.
• Receive freight in warehouse and perform TSA safety checks.
• Label freight for export.
• Contact air and ocean carriers to book export shipments.
• Close consolidations.
• Review procedures and implement TSA safety regulations as developed by the Head Office.
• Arrange for import documentation pickup at the airlines.
• Review immediate Transport documents for US Customs.
• Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner.
• Correspond with NNR Japan and other overseas agents.
• Provide the customer with quotations when sales staff is no present.
• Provide the sales staff with market research.
• Generate proposals for the sales staff.
• Assist sales staff with correspondence, faxes, etc.
• Contact present customers who have not shipped regularly to determine shipping status.
• Contact import customers to relay arrival information.
• Assist with the collection of customer accounts.
• Conduct telephone sales to prospective customers.
• Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints.
• Set up and maintain customer files.
• Perform other duties as requested by management.

QUALIFICATION STANDARDS

Education & Experience:

• Minimum requirement High School diploma or GED.
• Thorough knowledge in international freight forwarding operations both Air and Ocean.
• Proficient with Microsoft Office applications.
• Forklift safety certification.
• Ability to use basic math skills to calculate freight, storage, duty and other charges.

Physical requirements:

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects.