Ocean Freight Account Manager: Retention & Ops Lead

Shippabo-2; Phoenix (AZ); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with matching

Paid vacation and sick time

Job summary

Shippabo, a tech-enabled ocean freight forwarder, seeks an Account Manager to own a portfolio of importer accounts, focusing on retention and service quality. You’ll diagnose issues, coordinate with internal teams, and drive resolutions to keep shipments on track.

You’ll balance customer needs with commercial goals, monitor performance metrics, and educate customers on our platform and market conditions. This is a hands-on role in a small, fast-growing company.

Qualifications

• Direct experience in ocean freight forwarding, NVOCC, or importing managing ocean freight.
• Ability to troubleshoot independently and form hypotheses.
• Strong commercial judgment and decision making.
• Structured thinking with ability to map steps and deadlines.
• Clear written communication to explain complex logistics.
• Comfort working in a small company with ownership.

Responsibilities

• Own a portfolio of importer accounts and manage retention.
• Diagnose issues and determine root cause without escalation.
• Review shipments and catch problems early across bookings.
• Balance client needs with commercial considerations and explain tradeoffs.
• Drive quote acceptance and improve forecast accuracy with pricing feedback.
• Coordinate outcomes across Product, Operations, Finance, and origin teams.
• Monitor portfolio metrics and surface trends and risks.
• Educate customers on supply chain best practices and Shippabo's platform.
• Handle inbound leads and onboard new importers.
• Re-engage churned or dormant accounts.

Skills

Ocean freight experience

Independent problem solving

Commercial judgment

Structured thinking

Clear written communication

Ownership in a small team

Tools

Freight forwarding TMS

Job description

Shippabo, a tech-enabled ocean freight forwarder, seeks an Account Manager to own a portfolio of importer accounts, focusing on retention and service quality. You’ll diagnose issues, coordinate with internal teams, and drive resolutions to keep shipments on track.

You’ll balance customer needs with commercial goals, monitor performance metrics, and educate customers on our platform and market conditions. This is a hands-on role in a small, fast-growing company.