Ocean Freight A/R Analyst — Master Disputes & Collections

DHL Global Forwarding; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

DHL Global Forwarding in Chicago, IL is seeking an Ocean Freight Accounts Receivables Analyst to maintain AR records after invoicing and to research, validate, and process supporting documents, adjustments, and refunds. You will analyze disputes, coordinate resolutions with OFR teams, and help improve AR processes.

The role requires strong communication, negotiation, and finance skills, detail orientation, and the ability to work independently in a fast-paced environment.

Qualifications

• Good knowledge of Forwarding business, DGF OFR product, both Exports and Imports
• Advanced knowledge of various systems such as CW1/GCCS/EDM
• Good telephone and e-mail skills
• Strong negotiation and administrative skills
• Very detail-oriented with an ability to positively influence others across multiple groups
• Ability to work independently relying on experience and judgment to plan and accomplish daily deliverables
• Results-driven
• Performs all of the standard and all of the specialized and most complex aspects of the function
• Experience in Finance and Accounting preferred
• Generally 5 years of experience in related area of responsibility

Responsibilities

• Understand and work on the weekly GCCS Report by meeting our company's KPIs
• Understand and provide invoices and supporting documents to Collections/Customers
• Understand and follow customers SOPs and COPs
• Research and analyze customer disputes and take action accordingly
• Participate in customer calls to address outstanding issues
• Attend weekly calls with Collections
• Complete training as required
• Initiate and/or assist in process improvements
• Work proactively with station management for improved Accounts Receivables

Skills

Forwarding knowledge

Communication skills

Negotiation

Attention to detail

Independent work

Results-driven

Finance experience

Tools

CW1

GCCS

EDM

Job description

DHL Global Forwarding in Chicago, IL is seeking an Ocean Freight Accounts Receivables Analyst to maintain AR records after invoicing and to research, validate, and process supporting documents, adjustments, and refunds. You will analyze disputes, coordinate resolutions with OFR teams, and help improve AR processes.

The role requires strong communication, negotiation, and finance skills, detail orientation, and the ability to work independently in a fast-paced environment.