ORD-Ocean Freight Accounts Receivables (A/R) Analyst

DHL Global Forwarding; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

DHL Global Forwarding in Chicago, IL is seeking an Ocean Freight Accounts Receivables Analyst to maintain AR records after invoicing and to research, validate, and process supporting documents, adjustments, and refunds. You will analyze disputes, coordinate resolutions with OFR teams, and help improve AR processes.

The role requires strong communication, negotiation, and finance skills, detail orientation, and the ability to work independently in a fast-paced environment.

Qualifications

• Good knowledge of Forwarding business, DGF OFR product, both Exports and Imports
• Advanced knowledge of various systems such as CW1/GCCS/EDM
• Good telephone and e-mail skills
• Strong negotiation and administrative skills
• Very detail-oriented with an ability to positively influence others across multiple groups
• Ability to work independently relying on experience and judgment to plan and accomplish daily deliverables
• Results-driven
• Performs all of the standard and all of the specialized and most complex aspects of the function
• Experience in Finance and Accounting preferred
• Generally 5 years of experience in related area of responsibility

Responsibilities

• Understand and work on the weekly GCCS Report by meeting our company's KPIs
• Understand and provide invoices and supporting documents to Collections/Customers
• Understand and follow customers SOPs and COPs
• Research and analyze customer disputes and take action accordingly
• Participate in customer calls to address outstanding issues
• Attend weekly calls with Collections
• Complete training as required
• Initiate and/or assist in process improvements
• Work proactively with station management for improved Accounts Receivables

Skills

Forwarding knowledge

Communication skills

Negotiation

Attention to detail

Independent work

Results-driven

Finance experience

Tools

CW1

GCCS

EDM

Job description

Job Title: Ocean Freight Accounts Receivables (A/R) Analyst

Location: Chicago, Illinois

Overall Job Purpose

This OFR Analyst role will be responsible for providing timely and accurate maintenance of Accounts Receivables subsequent to original invoicing. The selected candidate will be in charge of researching, validating and processing requests for additional supporting documents, adjustments, corrections and refunds. The role includes identifying trends and analyzing root causes of AR issues and coordinating resolution with OFR departments.

Qualifications

• Good knowledge of Forwarding business, DGF OFR product, both Exports and Imports
• Advanced knowledge of various systems such as CW1/GCCS/EDM
• Good telephone and e-mail skills
• Strong negotiation and administrative skills
• Very detail-oriented with an ability to positively influence others across multiple groups
• Ability to work independently relying on experience and judgment to plan and accomplish daily deliverables
• Results-driven
• Performs all of the standard and all of the specialized and most complex aspects of the function
• Experience in Finance and Accounting preferred
• Generally 5 years of experience in related area of responsibility

Main Tasks

• Understand and work on the weekly GCCS Report by meeting our company's KPIs
• Understand and provide invoices and supporting documents to Collections/Customers
• Understand and follow customers SOPs and COPs
• Research and analyze customer disputes and take action accordingly
• Participate in customer calls to address outstanding issues
• Attend weekly calls with Collections
• Complete training as required
• Initiate and/or assist in process improvements
• Work proactively with station management for improved Accounts Receivables

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Equal Employment Opportunity

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.