Occupancy Specialist - Remote Day, Impact in Affordable Housing

West-Side-Federation-For-Senior-and-Supportive-Housing-; New York (NY); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403(b) retirement savings

Flexible Spending Accounts (FSA)

Life & Disability

Employee Assistance Program (EAP)

Commuter benefits

Federal holidays

Vacation and sick time

Job summary

The West Side Federation for Senior and Supportive Housing, Inc. seeks an Occupancy Specialist to help maintain high occupancy across properties while ensuring compliance with LIHTC, HUD, and Fair Housing requirements.

You will work on a Leasing & Compliance team reporting to the Assistant Director, handling eligibility, income verifications, vacancy coordination, and lease-ups. On-site four days a week with one remote day, the role requires strong data skills and team collaboration.

Qualifications

• HUD, Homeless programs familiarity required
• NYC service programs knowledge (e.g., NYC 15/15, ESSHI, DHS SRO)
• Ability to manage large data sets (rents, income limits)
• Ability to work independently with minimal supervision
• Strong organizational, verbal, and written communication skills
• Proficiency in Word, Excel, Outlook, Teams, Office 365
• Ability to maintain professionalism with applicants and tenants
• Commitment to diversity, equity, and inclusion in service delivery
• Experience with older adults or populations facing systemic barriers

Responsibilities

• Analyze occupancy rates across sites and determine interview/appointment notices
• Manage waiting lists per HUD and Fair Housing guidelines
• Coordinate readiness of apartments for move-in
• Maintain applicant referrals and CAPS input
• Pre-qualify applicants per program procedures and housing requirements
• Interview applicants for program eligibility
• Submit third-party income verifications
• Run EIV checks and background checks as applicable
• Prepare income certification packages for Compliance and city approvals
• Log information into property management database
• Finalize leasing and subsidy paperwork
• Lead weekly vacancy meetings with building staff
• Participate in lease-ups and Housing Connect processes
• Route housing inquiries to appropriate staff
• Attend trainings and conferences to improve skills
• Maintain confidentiality per guidelines
• Attend supervision and staff meetings
• Assist with other duties as needed

Skills

HUD programs

NYC service programs

Data management

Independent work

Organization

Communication

Office 365

Tenant liaison

DEI focus

Education

High School Diploma/GED

2 years NYC affordable housing experience

Certified Occupancy Specialist

LIHTC Compliance certificate preferred

RealPage OneSite experience

Housing Connect experience

Government entitlements experience

Older adults & mental illness experience

Tools

Word

Excel

Outlook

Teams

Office 365

Job description

The West Side Federation for Senior and Supportive Housing, Inc. seeks an Occupancy Specialist to help maintain high occupancy across properties while ensuring compliance with LIHTC, HUD, and Fair Housing requirements.

You will work on a Leasing & Compliance team reporting to the Assistant Director, handling eligibility, income verifications, vacancy coordination, and lease-ups. On-site four days a week with one remote day, the role requires strong data skills and team collaboration.