Observatory Visitor Services Associate

University of Texas at Austin; Fort Davis (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

University of Texas at Austin’s McDonald Observatory is seeking a Visitor Services Assistant I for the Frank N. Bash Visitors Center near Fort Davis, Texas.

The role supports education and public outreach by assisting with reservations, admissions, and visitor services, while working a variable schedule. The position requires strong customer service skills, accuracy, and experience with front desk functions; the ideal candidate will thrive in a fast-paced, public-facing environment with a

Qualifications

• High school diploma or GED required; customer service experience essential.
• Experience at a front desk with direct customer interaction.
• Accurate, detail-oriented with problem-solving initiative.
• Familiarity with word processing, email, and Internet; technology-savvy.

Responsibilities

• Provide customer service and information to visitors and handle inquiries.
• Register visitors in an online reservation system and manage tickets.
• Sell admissions, programs, and memberships; create/cancel/refund reservations.
• Prepare reports and assist with cash handling and accountability.

Skills

Customer service

Communication skills

Front desk experience

Attention to detail

Problem solving

Computer literacy

Education

High school diploma or GED

Tools

CRM system

Ticketing software

Reservation system

Job description

University of Texas at Austin’s McDonald Observatory is seeking a Visitor Services Assistant I for the Frank N. Bash Visitors Center near Fort Davis, Texas.

The role supports education and public outreach by assisting with reservations, admissions, and visitor services, while working a variable schedule. The position requires strong customer service skills, accuracy, and experience with front desk functions; the ideal candidate will thrive in a fast-paced, public-facing environment with a