Observatory Visitor Services Assistant I

The University of Texas at Austin; Town of Texas (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive health benefits

Vision, dental, life, and disability保险

Paid vacation, sick leave, and holydas

Job summary

The University of Texas at Austin invites applications for a Visitor Services Assistant I at the McDonald Observatory Visitors Center. The position supports reservations, admissions, and visitor services in a public outreach environment.

Responsibilities include registering visitors, processing tickets, handling funds, and coordinating with staff to meet business needs; a flexible schedule is required, with work during open hours year-round.

Qualifications

• High school graduation or GED.
• Customer service and communication experience.
• Experience with front desk functions and direct interactions.
• Accuracy, detail orientation, problem-solving, initiative to seek answers.
• Knowledge of customer service principles.
• Computer skills: word processing, e-mail, Internet.

Responsibilities

• Provide customer service and information to visitors; resolve concerns and answer questions.
• Register visitors, maintain records in an online reservation system; sell or collect admission tickets and memberships; manage reservations.

Skills

Customer service

Front desk functions

Communication

Accuracy and attention to detail

Problem-solving

Computer skills

Education

High school diploma or GED

Post-secondary education preferred

Tools

Ticketing software

CRM system

Job description

The University of Texas at Austin invites applications for a Visitor Services Assistant I at the McDonald Observatory Visitors Center. The position supports reservations, admissions, and visitor services in a public outreach environment.

Responsibilities include registering visitors, processing tickets, handling funds, and coordinating with staff to meet business needs; a flexible schedule is required, with work during open hours year-round.