Visitor Services Associate I - Reservations & Front Desk

Phase2 Technology; Fort Davis (TX); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision insurance

Retirement plans (TRS)

Paid vacation & holidays

Flexible spending accounts

Job summary

The University of Texas at Austin invites applications for a Visitor Services Assistant I position at the McDonald Observatory Visitors Center. This role supports reservations, admissions, and visitor services with a focus on customer experience and accurate record-keeping.

The position involves a varying schedule, open Tue–Sat, with a 40-hour week and benefits package; immediate start is available for qualified applicants.

Qualifications

• High school diploma or GED required.
• Customer service and communication experience.
• Experience with front desk functions and direct customer interactions.
• Accuracy, attention to detail, problem-solving ability, and initiative.

Responsibilities

• Provide customer service and information to visitors. Resolve questions and direct complex inquiries as needed.
• Register visitors and maintain records in an online reservation system; manage admission tickets and memberships.
• Handle cash and tickets, prepare and reconcile receipts during shifts.
• Collaborate with staff to complete projects and support operations.

Skills

Customer service

Front desk experience

Communication skills

Attention to detail

Problem solving

Computer skills

Education

High school diploma or GED

Job description

The University of Texas at Austin invites applications for a Visitor Services Assistant I position at the McDonald Observatory Visitors Center. This role supports reservations, admissions, and visitor services with a focus on customer experience and accurate record-keeping.

The position involves a varying schedule, open Tue–Sat, with a 40-hour week and benefits package; immediate start is available for qualified applicants.