Visitor Services Associate – Observatory Front Desk

University of Texas; Town of Texas (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Job summary

University of Texas at Austin—McDonald Observatory—seeks a Visitor Services Assistant I to support reservations, admissions, and visitor services at the Frank N. Bash Visitors Center. The role emphasizes customer service, ticket handling, and cross-functional teamwork.

Responsibilities include registering visitors, handling tickets and memberships, and generating operational reports while maintaining accuracy and compliance with policies. Flexible shifts and some weekends are required.

Qualifications

• High school diploma or GED required.
• Customer service and strong communication experience.
• Front desk experience and direct visitor interactions.
• Accurate, detail-oriented, proactive problem solver.
• Knowledge of customer service principles and processes.
• Computer skills including word processing, email, and internet.

Responsibilities

• Provide customer service and information to visitors.
• Register visitors and maintain records in an online reservation system under supervision.
• Sell or collect admission tickets and memberships; manage reservations.

Skills

Customer service

Front desk

Communication

Attention to detail

Problem solving

Computer skills

Education

High school diploma or GED

Post-secondary degree

Tools

Ticketing software

CRM system

Job description

University of Texas at Austin—McDonald Observatory—seeks a Visitor Services Assistant I to support reservations, admissions, and visitor services at the Frank N. Bash Visitors Center. The role emphasizes customer service, ticket handling, and cross-functional teamwork.

Responsibilities include registering visitors, handling tickets and memberships, and generating operational reports while maintaining accuracy and compliance with policies. Flexible shifts and some weekends are required.