Visitor Services Assistant I, McDonald Observatory Visitors Center

University of Texas at Austin; Fort Davis (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

University of Texas at Austin’s McDonald Observatory is seeking a Visitor Services Assistant I for the Frank N. Bash Visitors Center near Fort Davis, Texas.

The role supports education and public outreach by assisting with reservations, admissions, and visitor services, while working a variable schedule. The position requires strong customer service skills, accuracy, and experience with front desk functions; the ideal candidate will thrive in a fast-paced, public-facing environment with a

Qualifications

• High school diploma or GED required; customer service experience essential.
• Experience at a front desk with direct customer interaction.
• Accurate, detail-oriented with problem-solving initiative.
• Familiarity with word processing, email, and Internet; technology-savvy.

Responsibilities

• Provide customer service and information to visitors and handle inquiries.
• Register visitors in an online reservation system and manage tickets.
• Sell admissions, programs, and memberships; create/cancel/refund reservations.
• Prepare reports and assist with cash handling and accountability.

Skills

Customer service

Communication skills

Front desk experience

Attention to detail

Problem solving

Computer literacy

Education

High school diploma or GED

Tools

CRM system

Ticketing software

Reservation system

Job description

Job Posting Title:

Visitor Services Assistant I, McDonald Observatory Visitors Center

Hiring Department:

McDonald Observatory

Position Open To:

All Applicants

Weekly Scheduled Hours:

40

FLSA Status:

Non-Exempt from FLSA

Earliest Start Date:

Immediately

Position Duration:

Expected to Continue

Location:

MCDONALD OBSERVATORY

Job Details:

General Notes

The McDonald Observatory isa majorastronomicalresearchobservatory located in the Davis Mountains of West Texas (440 miles from the UT Austin campus). This position is at the Frank N. Bash Visitors Center at the McDonald Observatory, near Fort Davis, Texas. The Visitors Center is open five days per week, Tuesday through Saturday, and requires a variable work schedule to meet business needs.

The University of Texas at Austin provides an outstanding benefits package to staff. For more details, please see:prospective/benefitsandcurrent/services/my-total-rewards.

• Competitive health benefits (Employee premiums covered at 100%; family premiums at 50%)
• Vision, dental, life, and disability insurance options
• Paid vacation, sick leave, and holidays
• Teachers Retirement System of Texas (a defined benefit retirement plan)
• Additional voluntary retirement programs: tax-sheltered annuity 403(b) and a deferred compensation program 457(b)
• Flexible spending account options for medical and childcare expenses

Purpose

This position supports the McDonald Observatory's education and public outreach mission by assisting with reservations, admissions, and visitor services at the Frank N. Bash Visitors Center.

Responsibilities

• Provide customer service and information to visitors. Help resolve customer concerns and answer questions about policies and procedures. Respond to requests for private programs and forward complex questions, media requests, and sponsorship requests to the appropriate staff.
• Under moderate supervision, register visitors and maintain records in an online reservation system. Sell or collect admission and program tickets and memberships. Create, update, cancel, and refund reservations.
• Prepare operational reports or records. Assist with the receipt, disbursement, and accountability of funds. Receive cash and checks, account for all monies and tickets received during a shift, and turn them in.
• Participate in a cross-functional team and work cooperatively with other staff members to complete projects. Performs other related duties as required to meet business needs.

Required Qualifications

High school graduation or GED. Customer service and communication experience. Experience with front desk functions, including direct customer interactions. Accuracy and attention to detail, problem-solving ability, and initiative to seek answers when needed. Knowledge of principles and processes for providing customer service. Computer skills, including word processing, e-mail, and the Internet. Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Post-secondary degree. One or more years of experience in a visitor services role at a state park, museum, or similar public venue. One or more years of experience in reservations or event sales. Experience with ticketing software or a customer relationship management (CRM) system. Proficiency in Spanish.

Salary Range

$31,200 + depending on qualifications and experience

Working Conditions

• Use of standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Climbing of stairs and/or ladders
• Lifting and moving up to 20+ lbs.
• May work around electrical and mechanical hazards
• May work in all weather conditions and extreme conditions
• McDonald Observatory is approximately 6900 ft. above sea level; environmental conditions can be unpredictable; temperatures can range from -10F to +100F
• Inclement winter weather can be expected, which requires comfortable driving in wintry conditions on mountain grades

Work Shift

• The Visitors Center is open year-round, Tuesday through Saturday
• Hours vary and include split shift work, weekends, evenings, and some holidays

Required Materials

• Letter of interest
• Resume/CV
• Three (3) work references with their contact information; at least one reference should be from a supervisor

Please mark "yes" on the application for required materials. Failure to attach all additional materials listed may affect candidates' consideration for the position.

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.