Observability TAM Lead: Onboarding & Customer Growth

Coralogix; Dallas (TX); On-site; USD 220,000 - 260,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

401(k) plan with match

Paid time off

Job summary

A leading observability platform provider in Dallas is seeking a Team Lead, Technical Account Manager to guide a team in delivering exceptional customer onboarding and support. This role requires strong leadership and deep technical knowledge of observability tools, along with the ability to develop KPIs and foster customer relationships. The ideal candidate will demonstrate experience with AWS and analytics tools while contributing to a culture of innovation and continuous improvement.

Qualifications

• Proven experience leading technical teams focused on observability solutions.
• Strong analytical skills to interpret customer data and improve practices.
• Ability to communicate technical information effectively to diverse stakeholders.

Responsibilities

• Lead and mentor a team of Technical Account Managers.
• Oversee implementation of observability tools and ensure customer satisfaction.
• Analyze customer data to enhance onboarding processes.

Skills

Leadership

Technical expertise in observability tools

Customer relationship management

Data-driven decision-making

AWS experience

Kibana or Grafana experience

Tools

AWS

Kibana

Grafana

Datadog

NewRelic

Splunk

Job description

A leading observability platform provider in Dallas is seeking a Team Lead, Technical Account Manager to guide a team in delivering exceptional customer onboarding and support. This role requires strong leadership and deep technical knowledge of observability tools, along with the ability to develop KPIs and foster customer relationships. The ideal candidate will demonstrate experience with AWS and analytics tools while contributing to a culture of innovation and continuous improvement.