Observability Solutions Architect – Presales Expert

SHI; Topeka (KS); Remote; USD 180,000 - 250,000; Full time

Benefits offered by this job

Health benefits

Professional growth & leadership

Diversity and inclusion focus

Supportive, collaborative culture

Job summary

SHI International Corp. is seeking a remote Presales Solutions Architect specializing in Full Stack Observability.

You will lead product demonstrations, POCs, and client-facing presentations while designing target-state architectures across APM, logs, metrics, and digital experience monitoring. You’ll also develop collateral, evaluate vendors, and enable teams to adopt cutting-edge observability practices within SHI's expanding portfolio.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent work experience.
• Minimum 6 years of experience in observability, monitoring, site reliability engineering, or related roles with hands-on design and implementation.
• Demonstrated experience in presales, solutions architecture, or technical consulting within observability, infrastructure, or application operations domain.
• Experience presenting to customers, internal teams, or industry groups on observability, monitoring, or operations topics.
• Certifications such as OpenTelemetry, ITIL, CKAs/CKAD, cloud architect/DevOps, Kubernetes certs, or similar are preferred.

Responsibilities

• Design and deliver product demonstrations, POCs, and technical presentations focused on full stack observability solutions (APM, infrastructure, cloud, logs, network).
• Lead technical discovery sessions to assess clients' observability maturity and current tooling sprawl.
• Translate complex observability concepts into business value for technical and executive audiences.
• Design and present target-state observability architectures including OpenTelemetry and data pipelines.
• Develop and maintain internal collateral, reference architectures, and vendor evaluation frameworks.
• Evaluate and qualify new vendor technologies and adoption recommendations.
• Conduct internal enablement sessions for engineering and sales teams on observability trends and best practices.
• Drive revenue growth by identifying opportunities and optimizing service offerings.
• Collaborate with partner teams to create observability service solutions across SHI's portfolio.
• Build relationships with clients and provide product briefings and knowledge transfer.
• Stay current with OpenTelemetry, telemetry pipelines, eBPF instrumentation, and AI-driven correlations.

Skills

Observability design

CI/CD pipelines

Python

Go

Terraform

Ansible

OpenTelemetry

Kubernetes

SRE

Communication

Education

Bachelor's degree in Computer Science / Information Technology / Engineering

Tools

Kubernetes

Terraform

CI/CD tooling

Monitoring platforms

Job description

SHI International Corp. is seeking a remote Presales Solutions Architect specializing in Full Stack Observability.

You will lead product demonstrations, POCs, and client-facing presentations while designing target-state architectures across APM, logs, metrics, and digital experience monitoring. You’ll also develop collateral, evaluate vendors, and enable teams to adopt cutting-edge observability practices within SHI's expanding portfolio.