Presales Solutions Architect — Full-Stack Observability

SHI; Hartford (CT); Remote; USD 180,000 - 250,000; Full time

Benefits offered by this job

Diversity commitment

Growth opportunities

Benefits package

Job summary

SHI International Corp. is seeking a Presales Solutions Architect — Full Stack Observability to lead technical engagements, design target-state monitoring architectures, and deliver compelling demonstrations across APM, cloud, and network monitoring domains.

You will split time between presales client work and internal practice development, building collateral, evaluating vendors, and training teams on evolving observability technologies. This remote role supports SHI’s global client base.

Qualifications

• Requires strong knowledge of full stack observability including APM, logs, analytics, and end-user experience monitoring.
• Ability to lead technical discovery sessions and present to both technical and executive audiences.
• Experience in presales, solution architecture, or technical consulting in observability or related domains.

Responsibilities

• Design and deliver demos, POCs, and technical presentations on observability platforms.
• Lead discovery sessions to assess client maturity and architecture needs.
• Develop target-state observability architectures with instrumentation strategies and SLO frameworks.
• Create internal collateral: reference architectures, battle cards, and vendor evaluations.

Skills

Full stack observability

APM

Telemetry

Presales

SLOs

CI/CD

Python/Go

Education

Bachelor's degree in Computer Science, Engineering, or equivalent

Tools

OpenTelemetry

Kubernetes

Cloud monitoring

Job description

SHI International Corp. is seeking a Presales Solutions Architect — Full Stack Observability to lead technical engagements, design target-state monitoring architectures, and deliver compelling demonstrations across APM, cloud, and network monitoring domains.

You will split time between presales client work and internal practice development, building collateral, evaluating vendors, and training teams on evolving observability technologies. This remote role supports SHI’s global client base.