Observability Architect: Elevate Telemetry & Incident Response

logicalis; United States; Remote; USD 110,000 - 145,000; Full time

Job summary

Logicalis is seeking an observability architect to own the architecture and effectiveness of telemetry across managed services, ensuring alerts translate into useful operational actions and clear service insight.

You will lead governance, support platform strategy, and collaborate with service owners, AIOps, and ITSM teams to improve incident response, KPI reviews, and overall service delivery in multi-tenant environments.

Qualifications

• Deep understanding of observability, alerting strategy, signal quality, and operational workflows.
• Experience with telemetry architecture in large, multi-tenant environments.
• Ability to translate monitoring data into business insights and improve efficiency.
• Experience supporting operations or monitoring teams with escalations and telemetry troubleshooting.
• Strong organizational and stakeholder-management skills.
• Familiarity with compliance frameworks in regulated environments.

Responsibilities

• Maintain the observability reference architecture and assess platform capabilities, roadmaps against service needs.
• Improve signal quality by aligning alerts with meaningful actions and service commitments.
• Escalate complex alert and telemetry issues; drive root-cause analysis and monitoring improvements.
• Lead governance and a community of practice; review monitoring outcomes with KPIs.
• Collaborate with service owners, architects, ITSM, automation, and AIOps teams to define observability requirements.
• Turn telemetry into trusted service reporting and customer-facing insights.

Skills

Observability

Alerting strategy

Telemetry architecture

Stakeholder management

Operational efficiency

Analytical skills

Communication

Tools

Excel

Power BI

Job description

Logicalis is seeking an observability architect to own the architecture and effectiveness of telemetry across managed services, ensuring alerts translate into useful operational actions and clear service insight.

You will lead governance, support platform strategy, and collaborate with service owners, AIOps, and ITSM teams to improve incident response, KPI reviews, and overall service delivery in multi-tenant environments.